RBC Insurance Auto Insurance Reviews

I called them to see if I have to move to my mother`s house so get a lower insurance but they kept me on the phone for 1 hour and finally said someone should review my claim since they dont know what is the truth ( means I am lying to them). waited for 48 hours for a call back and finally received a letter saying my policy has been cancelled...

Note that if you want to change from the RBC to any other insurance company you have to pay a full month if you cancel before renewal date even if you are insured for more than 10 years with them simply they do not care

Sunny U. and Rabia S. treat RBC clients as if they are criminals

I wanted to remove a household from the policy as that person is out of the country, the advisor said the person should be on the policy, after explaining to the advisor that the person is abroad and might not be back within 6 months, he goes like :" Your insurance went up by 500 dollars for removing that person", He refused to add that person back to the policy, and said :" why would we?" in a mean condescending way.

I decided to speak to another agent, Rabia S., she said that we will send you a form to sign, and just letting you know that this form is a legal document as there has been misrepresentation of information. I asked :" what info has been misrepresented? no one can predict the future, I can't give RBC an answer when that household number is coming back!! maybe tomorrow, maybe a year from now.. Rabia S. goes like :" Ten minutes ago, you told the other agent that the person won't be back for 6 months, now you changed your mind"
Well, first of all, its not her job to interrogate me, these ten minutes is what it takes for someone to call and ask the person" when do you think you are coming back".
Throughout the conversation, I was told that any household who is licensed has to be added to the auto policy, its by law!! This is a split of the regulation, the person can actually sign a paper saying that he/she will not be using the car at all. I was not told that by Sunny and Rabia.

I am basically shopping around for policies, I made 3 policies for three different vehicles, interestingly enough the first two vehicles had a household on them, the third vehicle they decided to remove the household!!!

I had been with RBC for 7 or 8 years with no problem. Upon renewal my auto rates jumped about 30 %, no tickets, no claims, the only thing that changed was that both my two vehicles and I got a year older (me 65). I was told that if I replaced the older of the two my rates would go down a bit because the new one would have more safety features ???? Six months later I did just that...the rates were the same but they told me that I no longer qualified for the "Multi Vehicle" discount so my rates were actually going up some more. The reason, I was told, was that I was the only driver on both vehicles, each vehicle needs a principal driver for the discount to apply. I can only drive one vehicle at a time so they would actually be better off, but that makes no difference to them. What kind of complete nonsense is that!? I'm too old and impatient to deal with such incompetence and BS so I switched companies and saved over $1,000.00....and got my "Multi Vehicle" discount! Next time Kathleen Wynne decides to help us with auto insurance will someone please just stifle her!

My dad passed away 2008 , at that time we changed home / auto policy to my 89 yr old mothers name - RBC even sent the documents " in the estate of " as well as a new policy under my mothers name.
from 2008 till present they have been sending the policy renewals in my mothers name and debiting her account .
Today we called to say we had sold the care and to cancel the auto policy . RBC is refusing to cancel the policy as it is in my dad's name ??
I I gave them the dates / copies of all the letters showing the recognized his passing and the policy was not in my mothers name ...
Not good enough apparently ...so until a dead mad calls them to cancel the policy they are going to continue to take $ from my mothers account for a car she does not own .

Went with RBC as I heard people talk bout great experience on car claims. Ive never had one but have heard it can be a nightmare. Since I bank with RBC I though why not and got a quote. It was $100 a year more than other quotes but decided to go with it. Then year 2 it increased 10% a year and then year 3 went up another 15%. I could not believe this. Went and called a broker and saved $1200 a year. Bye Bye RBC I will never make that mistake again.

The first time I enrolled with them, I got a better rate than what I had previously. In one year, they decided to increase my premium by 30% for no reason.
Once I sold the car, I had to pay cancellation fees and I was not reimbursed for last month which I paid in advance.
This is really pathetic!
Cheap, unprofessional company !

Well well well!
I was RBC auto insurance customer for the last 2 years for my car. Afterwards, I decided to sell my car because it was financed and I want to save money so I sold the car I called them and they said we have to cancel your insurance we can’t issue new insurance until this is cancelled and then they cancel my insurance and give me a quote for 3rd party insurance around $415 3rd part which was double what I was getting before. I will not recommend anyone this company please don’t use these fraudulent people.

I've been with RBC insurance for over 10 years and since being moved to Aviva General insurance the experience has been the worst I've experienced... EVER! The expiration date on my credit card had changed so I received a letter for "declined due to card error". I called them and someone walked me through how to make changes online. I made the changes, paid the outstanding amount and the card info was correct. Aviva continued to enter the wrong expiration date so the payment was again "declined due to card error". They cancelled my insurance and won't even listen to the issue. My CC company confirmed the payment was declined due to them entering wrong info but they won't reinstate my insurance and put it in the system as "cancelled for non-payment". So I now have to pay 3 times the premium to get insured. Please do yourself a favor and save yourself from potential issues. Never missed a payment, always paid on time, no claims and this is what you get for customer service.

Sending out a PSA. Never ever go with RBC/Aviva insurance for any of your insurance needs. Over a decade I was treated with complete disrespect. The agent was incredibly rude, incompetent, unprofessional, would not listen to anything I said. Demanded I answer questions, told me I was lying to him. Cancelled my policy without my permission. Lost out on about $500 that they are refusing to reimburse me especially hard during Covid with less income. I’ve never been treated this way in my entire life. Apparently, all I’m entitled to be an $85 goodwill gesture. No thank you. Appalling customer service. They’ve listened to phone call recording and apologized but are apparently doing an internal investigation on the employee, which helps me 0. Congratulations for stealing from a family of their hard-earned money. Do not even give them a cent of your money. Atrocious company. Asked for a recording of the call but they refused to give it to me.