RBC Insurance Auto Insurance Reviews

The most frustrating experience I have ever had with an insurance company. When you call the 1-888 number, the typical hold time has been between 1.5 to 2 hours. They only occasionally give you the option of getting an automated call back when one of their representatives is available (out of 4 calls I was only given that choice once). Mostly you will sit there listening to the same hold music endlessly looping. It's enough to drive you crazy. Once you actually get to speak to someone, they are fairly helpful, but they still can't seem to solve one of my problems. While I have used their online access in the past, it no longer allows me in. When using the "forgot password" option, it will only allow the reset to be sent to an email address that they have incorrectly entered into their system and I have no way to correct it, so of course, I never receive the reset email. When I explained this to the representative, he said he would send me an email to my correct address for the reset. Of course, I never got that email, so he obviously did not follow up after hanging up. What a joke. That means another 2 hours on hold to get this fixed.

I’ve been on hold with RBC on Friday for over 2 hours. I went until their offices closed. Ridiculous. With Monday a holiday, I took Tuesday off work to get my insurance to straighten away...home and auto. I called as soon as their offices opened... 9:30 am NL time. I am still on hold. Almost 3 hours and still nothing. I cancelled my insurance with the company I was with them for years so I and my girlfriend could be on the same auto insurance and also home insurance as we purchased a new home. Not sure where this will get me but I just want people to know that this is what I’m going through since Friday. I don’t understand how I don’t have an agent yet as I called when offices just opened this morning. They also told me that I can do this online which is false. We tried that and we got rejected because apparently it can’t be done if you are a resident of Newfoundland and Labrador. I’m beginning to think that this was a bad idea as right now I can’t drive because my insurance with my previous company has been cancelled. Thanks, RBC.

I've been hung up on 4 times out of 5 times I've contacted this horrible company. Not hung up because of me... I never even got to speak to an agent. Just waited on hold or waited for a callback and when it rang to an agent, I was hung up on. So that wasn't the beginning of my HORRIBLE experience. At first, they upped my truck insurance $30/month. I called a bunch of times with the hang-ups, fuming mad, finally got them to reduce my rate as I was working from home. Set up an online account so I didn't have to deal with them... NOPE....they put my spouse's car under my account and today I tried to contact them back to fix it.....same hang-up issue. Waiting for the second callback... Will see if that one works. But now I'm done so I'm going to research other companies.