RBC Insurance Auto Insurance Reviews

Calls were not returned.Had to wait too long for calls to be answered.

What is wrong with these places? You can't even speak to a human being for over 2 hours wait and then they hang up on you!!! Leaving RBC Insurance and going with a different insurance company that actually cares about their clients. RBC Insurance has no clue about customer service...

We just purchased a second vehicle, and called in to add it to the existing policy. 2 hours and 15 minutes in total! Unbelievable!
Based on this fact I will never ever use Aviva again. Now I worry about how long it will take if I ever need to make a claim. Originally it was RBC insurance, which had great customer service and agents were knowledgeable and efficient. Never ever again... Will be looking elsewhere when the policy is up for renewal.

The most frustrating experience I have ever had with an insurance company. When you call the 1-888 number, the typical hold time has been between 1.5 to 2 hours. They only occasionally give you the option of getting an automated call back when one of their representatives is available (out of 4 calls I was only given that choice once). Mostly you will sit there listening to the same hold music endlessly looping. It's enough to drive you crazy. Once you actually get to speak to someone, they are fairly helpful, but they still can't seem to solve one of my problems. While I have used their online access in the past, it no longer allows me in. When using the "forgot password" option, it will only allow the reset to be sent to an email address that they have incorrectly entered into their system and I have no way to correct it, so of course, I never receive the reset email. When I explained this to the representative, he said he would send me an email to my correct address for the reset. Of course, I never got that email, so he obviously did not follow up after hanging up. What a joke. That means another 2 hours on hold to get this fixed.

The rate quoted to me via the online application was amongst the lowest so I made the decision to switch to RBC. However, after 3 weeks of waiting on hold (20-30 minutes for every call), calling back several times because the underwriters have another question that needs to be answered before they can issue a policy, trying to get my current insurer to issue a Letter of Experience and get it to the right place via fax (seriously, is faxing still a thing?), I gave up.

I ended up calling Scotia Insurance - I paid an extra 10 bucks but I managed to get the whole thing out of the way in one day with confirmations of insurance in my inbox before I got off the phone with them .

Just not worth it.