RBC Insurance Auto Insurance Reviews

We recently had a car accident where thankfully no one was injured. However, our car was totalled. I cannot comment on previous negative reviews here but our experience with RBC Aviva insurance was nothing like those comments. As soon as we reported the accident to RBC Aviva they immediately arranged for a rental car. We were at our RV in Sundre and had no way to get to the nearest car rental agency which was in Olds (approximately 40 kms away). No problem, the insurance arranged for the car to be delivered to us at our RV. Within a week our car was assessed and written off. We received a call from our insurance adjustor Colleen who was firstly concerned that we had no injuries and then gave us an offer for our car which was very fair (to be honest we were prepared to have to argue as we had the impression that insurance would always try to lowball). We were very happy with the offer and accepted. We were told that we could keep the rental car for an additional week if necessary to give us time to replace our car. From day one speaking to Shannon to report the accident, to finalizing the incident with Colleen we were extremely impressed with the service and having been loyal RBC customers for many years, we will continue to be loyal RBC Aviva customers.

When I was almost killed in a multi car collision I cannot say enough good things about the way RBC handled my claim.

One negative experience when getting a quote. The rep did not understand my request and made several calls to underwriting. Because of this underwriting quoted me too high and put the onus on me to fill out a new application to get my rate lowered. Really frustrating. Positive claim experience. Wrote off my 2 year old car. Found out I had a portion of my policy which allowed me to get the value of the car as if was new. Everyone was very transparent and easy to deal with every step of the way.