RBC Insurance Auto Insurance Reviews

I pretty much echo what everyone else says. I've been "customer" for 14 years and never had an issue until Aviva came into the picture. I've experienced everything from long wait times to poor customer service to a claim that turned into a 6-week wait just for a windshield replacement! We have 3 cars and our house with them. Needless to say I'll be hunting for a new provider but unfortunately living in Brampton it won't be easy.

I had been insured with rbc for about a year and been a client on the financial side for 10 years.My payments were coming out monthly on my credit card. Through the advice of my financial advisor I changed my credit card. I did not think to update the rbc insurance and my financial advisor did not mention it either. I had an investment property insured with rbc insurance as well. For whatever reason, my address of my investment was what they had as my address on my car insurance as well. Because of none payment, they were going to cancel my insurance. Apparently they sent 2 registered letters which my tenant says never arrived. They did not pick up the phone and call me or send me an email, both of which they had. They said some rubbish about legislation but please tell me where legislation says that good customer service should not be followed. I was in an accident about my policy was cancelled and now I am having to deal with the other insurance company myself. They are incredible difficult to deal with as I am not sure that they other person has filed a report with their insurance company. DO NOT HAVE RBC AS AN AUTO INSURANCE COMPANY, it's not worth it!!

I had an accident and it took over a week to get anything done!! The adjuster said she "called" me on the Tuesday after the accident (which happened Saturday) but I didn't have any missed numbers on my phone so I don't think she even called. I ended up having to call RBC on Wednesday and filing the claim then. Also, when I asked for a rental car they advised that I was going to have to pay out of pocket and would be reimbursed at a later date. This is total BS as they were the ones at fault and they wanted me to pay upfront which isn't right, but I borrowed my moms car for the time being. We set up an appointment for someone to come look at the car on Friday morning and I asked for a phone call before they showed up. Needless to say, I never got a call. I didnt hear anything back that day (Which I was supposed to) and sill got nothing on Monday morning. I called twice on the Friday they inspected the car, twice on Monday after, both days with no answer at all. I had to call the general 1-866 number, spoke with someone who escalated the situation to a manger who was going to back to me 2 days later... However, 20 minutes later the adjuster called me back saying "So I heard you need a rental car?"... And I said yes if I dont have to pay out of pocket to which she responded "Well you can't use your mom's car anymore?". I was furious - It is not my moms responsibility to look after the situation, when their client is the one at fault and should be taking care of me!! She ended up booking me the rental car after a week of waiting and having to constantly chase them to do anything about the situation. These guys are absolutely ridiculous and their customer service absolutely sucks. Dont ever use RBC!

I was stupid and switched to RBC 4yrs ago, I haven't fit one good thing to say about them be it horrible customer service constantly increasing rates, and they refuse to fix your vehicle properly even when I took it to their approved facility. Now they quote me a price then won't put full coverage until I took it for inspection, so after 6 weeks of the only 1 place that does this for RBC finally doing it, they double my deductible, double the cost, say they won't cover the rims or the stereo, and they will only pay half what the auction value is on the car!! I have multiple vehicles and multiple house policies, and now ill be taking it elsewhere!! Did I mention I have no tickets and only 2 claims in 20 years!!

RBC rep called me regarding excluded driver form that we had signed with an exception. They did not like what I had written and said that If i did not re-sign form they could cancel my ins. Spoke to a supervisor who promised to look into the matter and get back to us in writing - on yes they certainly did-
to advise my car insurance is being cancelled as quote" the risk has changed materially". Whatever this means - I have no idea.

Very disapointed to be treated this way - they certainly do not want my business.

I called and had terrible service, could not understand the person I was talking to and they wanted to double my rates putting a second driver with more driving experience on.

They have been increasing my rate consistently by 11-15% even though I had no tickets, no violations and enough driving experience. Shop around, don't just renew, there is plenty of brokers out there.
Twice, they sent me a renewal (with increased rate of course) a week before the insurance expires leaving little time to shop around.
They requested I sign a waiver when choosing $500K liability when it's not stated anywhere in their policies or online - simply another pressure tactic and inconvenience to the customer to persuade them to chose $1 or $2M coverage.
Whenever I called and asked for an explanation for a dramatic rate increase I was given the usual excuse about insurance fraud being responsible for rate hikes - lying to customers is a bad customer service.

All I wanted was a name change on a policy of RBC and was on the phone for 3 hours. This is the worst service I can ever imagine. How bad would it be if I had a claim?

I just want to change the auto address, it takes me more than an hour. The customer service checks my property insurance. Wasted 30 minutes... Customer service has no working knowledge at all.

Never ever dealing with RBC anymore.
Especially your auto insurance the worst customer service ever since September 02, 2022, I was calling to cancel my auto policy because the car was sold so no need for it.
Every time I called waiting on the phone for a minimum of 4 hours. It took me more than one month and a half just to cancel my insurance and they said they can't refund me until I prove that I called many times by sending them a list of calls and such things. Seriously you guys are disgusting.