RBC Insurance Auto Insurance Reviews

Said goodbye to my RBC home insurance yesterday after they made me jump through hoops to maintain my existing auto policy. I had paperwork into them before their deadline. I called to make sure everything was alright the next day. Two phone calls (mainly on hold) for 43 minutes and 55 minutes. The employee said I could reapply and they would see if I could get car insurance in a week. I asked for customer service and was told, they could start a form and someone would get back to me in a week or so. One week! Good luck! RBC getting new customers if this is how you treat your existing ones...to top it off they are returning 4$ of my 94$ monthly payment for insuring my home for one day! Stay away from these people if you ever think you should need to make a home or auto claim.

RBC insurance is the worst insurance ever! In two years, they changed my monthly payments three times!!! Without telling me or sending me a letter! In two years I hadn’t even received a ticket or gotten into an accident yet they increased my payments by first 30 dollars than almost 50 dollars!!! I went to complain and they said that if I’m not happy I can go to another company! Yes, I will! Worst company in history. Disgusting thieves. I’m thinking of changing my bank too just to never be affiliated with RBC.

Had a total loss accident, not my fault. They paid me reasonably but took a lot of effort to get the money and they took the rental car back the day they cut the cheque, I had no money to get new wheels. Replacing my 2015 car with a 2018 my insurance doubled, they gave no reason why, just said it's more expensive, well duh. I ended up going with a 2-door from a 4-door, well whoa Nelly the insurance went up like crazy now from $750 for the 2015 to $2400 for a 2018 2-door model. Customer service is horrible, called in 5 times to 'prove' to them I have forward emergency braking on my car for a 10 percent reduction. Just spent the last 2.5 hours talking and on hold. When I sent them proof from the dealer, they still couldn't figure it out. Finally, she said my premium would go down less than 10 dollars a month for this??? I've completely had it with them now and in 1.5 months, when my term is finished, we will be moving to another company, just out of sheer frustration, oh and every other company is from $300 to 600+ cheaper a year. I'm a 47-year-old male with 30+ yrs licensed and insured with one accident under $2k which was at fault over 25 years ago, no speeding tickets in the last 12 years (one I got was bogus). Wife insured 25 yrs and no accidents at fault and this is the treatment they give us.

I have been with RBC insurance for three years. They increase my monthly payment from 278$ to 398$, but I have no claim, no ticket, no changes on any information. They gave an answer that because they just simply increase the rate this year. Furthermore, it always will take them 1hour+ to answer the phone.

This is one of the worst companies in the world. If I could put 0 stars, I would. They don't care about their customers, they just want your money but when you get hit by someone, they will treat you like you're the problem. I've been put to level 5 overnighter and had my insurance cancelled because they didn't wanna be far with my claim. Very rude and unhelpful staff. This company is a fraud

High wait times. Poorly trained employees. Takes 1 hr to do simple change after 1 hr wait time. Agents ask for life insurance rather than servicing. Lots of experienced and seasoned advisors quit the job as per a friend of mine who is ex-employee. Many agents quit because RBC advised to sell life insurance and openly said not to care about home and auto insurance. RBC doesn't care as it's Aviva doing the underwriting now. Would have rated 0 if there is a choice. There is no guarantee the change you called was done properly as most agents are new and have no idea. If you ask for a supervisor, they say no one available, bale and their escalation process is 5 days.

Heavily mislead into an insurance policy, the agent couldn't speak English and was extremely rude. Never using them again!

I have been trying to call them on my free time over the last 5 days. I have been on hold for over 2 hours waiting to talk to a customer service rep. The automated service is dumb. Also, they sent me a secure email that I waited 3 days for to only not send me the password to open it!!! Shady! They jacked my rates up 26 a month for no reason! Brutal company.

I had insurance with Aviva RBC insurance and requested full coverage as I had a brand new car, which was being financed! So I got into an accident where my car had been written off. Aviva adjuster then told me they will not pay the full value of the loss as I had declined the extra option? I asked for proof that I declined it, a recording, anything, but they said they didn't have proof but my policy said I declined the R43 extra coverage. So I was left with a remaining balance of $8500 that I have to come up with somehow to pay off the remaining balance. This problem is still not resolved as all the signed documents required I sent via mail and they were lost, then I found out the adjuster was not with the company anymore and no one told me as I waited the past 2 weeks with no reply from that guy. So now I have to resubmit everything again but I do not have a copy of my registration, which I sent them as well. Beware, people, there are lots of other places to shop, here you are treated like you're the bad one if you get into an accident. Also, they told me they will no longer give me full insurance for my next vehicle, and cancelled my insurance before sending me a letter of cancellation !!! Very disappointed!!!

Just want to switch vehicles insured... started at 6.30 pm phoning their system kept going dead... 8.00 pm and still no answer... I am looking for a new insurance company... can't change things or make requests over the internet either... look for another company that values you as a customer!