RBC Insurance Auto Insurance Reviews

Had a total loss accident, not my fault. They paid me reasonably but took a lot of effort to get the money and they took the rental car back the day they cut the cheque, I had no money to get new wheels. Replacing my 2015 car with a 2018 my insurance doubled, they gave no reason why, just said it's more expensive, well duh. I ended up going with a 2-door from a 4-door, well whoa Nelly the insurance went up like crazy now from $750 for the 2015 to $2400 for a 2018 2-door model. Customer service is horrible, called in 5 times to 'prove' to them I have forward emergency braking on my car for a 10 percent reduction. Just spent the last 2.5 hours talking and on hold. When I sent them proof from the dealer, they still couldn't figure it out. Finally, she said my premium would go down less than 10 dollars a month for this??? I've completely had it with them now and in 1.5 months, when my term is finished, we will be moving to another company, just out of sheer frustration, oh and every other company is from $300 to 600+ cheaper a year. I'm a 47-year-old male with 30+ yrs licensed and insured with one accident under $2k which was at fault over 25 years ago, no speeding tickets in the last 12 years (one I got was bogus). Wife insured 25 yrs and no accidents at fault and this is the treatment they give us.

Just want to switch vehicles insured... started at 6.30 pm phoning their system kept going dead... 8.00 pm and still no answer... I am looking for a new insurance company... can't change things or make requests over the internet either... look for another company that values you as a customer!

They treat the customer like they are dull-witted. I called the customer service during the last month of insurance and told them I might not be with them the next year. They suggested me not to pay installment bc I had paid two months in the beginning (don't prepay the next policy). Today I try to call them to renew my policy.. they are telling me I missed a payment because I didn't prepay this year's insurance and are trying to charge me a late fee.. and keep on insisting that this is my fault. They suggested I don't have to prepay the next year's insurance and I have time to shop around before making the decision. The CS would keep repeating like a robot with a long explanation that it is my fault. And would not let me finish my reasoning. She treated me like a champ, who would be stupid enough to have paid them the fee and renew my policy with them... their greedy cash gripping police. I said No, and switched to Johnson, where their price and Customer Service is miles ahead of RBC

I was 7 years with RBC insurance, now RBC Aviva insurance, for both my home (paid policy in full upfront) every year, Auto Insurance & life. My expiration date had ended on my credit card used to make installment payments on auto policy only. So the payment went NSF. My yearly policy for auto had just renewed. Not knowing I was sent a letter stating your policy was cancelled in 15 days. Hoping to not have any interruption in service I offered to pay the policy premium in full (1 pay) as I do my house insurance & they still were unwilling to continue coverage. I have a clean driving record with zero claims ever. I was told by RBC that I would have to reapply and the only acceptable form is a written application, not over the phone, & it would take 3 to 4 weeks to reissue a policy. You see this was done by RBC Aviva so they can raise premiums. What a joke. Shame on Royal Bank of Canada for putting their name on this garbage business practice!!

Very long wait times on the phone. They have a callback feature but you are waiting up to 2 hours for a callback. Different answers to questions from different people. Very confusing and frustrating. Better to spend the extra few dollars and deal with a broker than have to deal with this nonsense!!! Stay away is all I can say!!

I echo other comments. Terrible customer service. Spent hours on hold or waiting for a callback. I have been a customer for over 10 years. I switched companies due to customer service.

Wait time horrendously long. I had to call again after being on hold for 75 minutes since my phone battery died. Then I stayed for another 45 minutes. Don't phone RBC insurance if you don't have 1 hour to waste on the phone.

I have been with RBC insurance for over 8 years now and even with the change over to Aviva, everything seemed normal until today (May 31.2018). I used to just call, yes, long wait times, that's the norm now any place you call but typically under an hour in my history, and once you get thru, the service was helpful and good. But today I have literally been on hold on 2 different calls in just trying to get to a service operator to change my insurance to the new truck I purchased. Started the first call at 3:13, it got dropped at 4:43 pm. I called back at 4:52 pm and it's now 6:34 pm and I'm still sitting on hold waiting for anyone to answer. As I stated, all my history up until now has been good with them, yes, a wait to get them on the phone but normally it's never been this bad, but I have now wasted a good part of my day just listening to the crappy music. Depending on if I can even get someone on tonight, I think I'll be looking at a new broker come September.

I was insured with RBC auto insurance for a year at a fair rate. However, after a year they increased my insurance by $50 a month without any specific reason. I had no claims, violations or speeding ticket and had a clean driving record. When I tried to know the reason for the hike, even their reps weren't able to give any clear answer.

I have been faithfully paying my insurance premiums at RBC for over 6 years and they do a great job withdrawing money from your account.
I was buying a new house and needed insurance, so I didn't have time to shop around I just wanted to get it done with them.
Oh my God I lost an exasperating 8 hours of my life with these people on the phone (I have the call logs to prove it) and in the end moved my insurance to another company.

The people on the phone are very polite and friendly, but this is the pricess:
Call RBC , the automated service says "the wait is long, leave a call back number and we will call you back in 40 minutes. Fine
Get the call back, they ask "how can we help you "
I say "this is what I need
They ask a few questions, then say I need to put you on hold while I discuss with my underwritter.
Wait 20 minutes
They ask a question
I provide answer then say I need to put you on hold while I discuss with my underwritter.
Wait 20 minutes
They ask a question
I provide answer then say I need to put you on hold while I discuss with my underwritter.
Wait 20 minutes
And on an on...
The worst part is they come back full circle with a question that was already answered an hour before!

Unless you have time to waste
Find yourself a good broker with a smaller company.
So much headache just to make a change to my policy.
I can't even imagine what it would have been like with RBC of I had a claim.