TD Insurance Auto Insurance Reviews

If I could give a 0-star rating I would. Paid $1091 to an account number they gave me. Now they can’t seem to find any payment whatsoever! No calls to tell me my insurance got cancelled 4 months ago without my knowledge. Their services are the worst ever and I would never recommend to anyone, and for anyone that is with this company I’d advise you to change, they don’t care about their customers. No help on their end with this situation at all. Now I’m going to be stuck with a no-insurance ticket, vehicle impound fees. They didn’t try anything to resolve this issue at all!

Had tires slashed. They didn’t provide me with a rental, which I’m supposed to get and didn’t pay to fix my vehicles. After a month with no vehicles, I paid for it myself. The adjuster was nasty. Do not buy this insurance.

Made a hit and run claim about 4 months ago. Received an e-mail the first month asking for a police report number, emailed back with the information they asked me for. Didn’t hear from TD for 2 months after. When I called to ask for an update, I was told I never gave a report number. After the woman went through her emails and found the one I sent her 2 months prior with the police report number, her response was “Oh, nevermind. I found it, sorry”. 2 months later? This month they have told me I need to “pay out of my own pocket” (direct quote) because they are unable to find a collision report. It took me 30 minutes to receive a collision report from the cops and send it into TD. I have been given the runaround for months, no customer service, no explanation. I was never even given the breakdown on how this claim would be handled. Absolutely disgusted by this insurance company. Do yourself a favour and avoid spending your money here, I know I would’ve.

We had a TD customer hit our parked car and it's been a disaster to get it fixed. They never contacted us once. This happened in November, it is now January and no settlement. When we finally got the appraiser here, he was late when my boyfriend needed to leave for work. He didn't call to let us know we had to call him 20 and 5 minutes before he had to leave, he went to the wrong customer's house. That was early December and we heard nothing back. Called back early January and every single person has given us different answers to how we can keep the car and the cost. The money offered was a HUGE lowball for the vehicle and our situation. One of the agents was especially disrespectful and unhelpful. He was rude, arrogant and unprofessional. When we tried to speak to someone to rectify this, he complained we were wasting his time and hung up on us on Friday and from there on no one would even answer our calls, so now we have to wait till Monday to call again. We have waited on hold for a total of over 6 hours with this TERRIBLE COMPANY! This whole company is a JOKE, the staff is crap and pray to Jesus some idiot with their insurance doesn't run into you.

TD Meloche Auto insurance has zero customer service. They have owed me a refund for over 2 years and still waiting. No one answers the phone - no one provides details on why I am still waiting - only a request for a letter that has been delivered to them no less than 4 times. Avoid Avoid Avoid!

TD insurance is the absolute worst insurance company that I have ever dealt with. After cancelling our policy, the insurance company continued to dip their hands into our bank and take out money. This week, they completely emptied out our bank account, which was intended for medical supplies, and said they were unable to return the money but would put the extra payment towards our other policy and they would be happy to provide us with a $25 gift card “for our troubles.” How about return the money they fraudulently took out of my bank account?

I was with TD insurance for 16 years and I'd give them a negative review if I could. I have never made a claim or had an accident. I moved to an extremely small town a few months ago and they doubled my renter's insurance premium. They made the claim that there must be a lot of crime in the area. So I went from $30 to $60 a month. I called around for quotes and was getting them in the $15 to $20 a month range, so I cancelled and they decided to raise my auto insurance from $115 to $155. I got quotes for $80 to $100 a month elsewhere, so I cancelled everything with them. Now they owe me a refund and will only tell me that I will get it back sometime in the future. They won't even give me a date. You have to sit on the phone for hours trying to get through to someone. Absolutely horrible customer service.

I recently sold my vehicle and cancelled my insurance. I was told it took 3 business days to be given a refund back to my credit card. After 3 weeks, I called to advise and they said: "oh it will be there either Monday or Friday". Now it's been over a month and still no refund!! This is MY money and with this day and age of computers, the fact that they take 6-8 weeks is utterly pathetic!! Also the fact that the girl told me 3 days is a lie. Then in order to follow up with someone, you have to wait on the phone for 30-60 minutes. BE PREPARED TO WAIT SHOULD YOU EVER EXPECT A REFUND. FUNNY THING IS IT TAKES THEM 30 SECONDS TO TAKE MONEY FROM YOU!!!

TD is by far the worst insurance company I have ever dealt with. Every time I call its 2 hours of me sitting on hold. There customer service reps are rude and unprofessional. They charged me for a vehicle I don't even own anymore for 4 months before getting in touch with me. I magically owe them 163 dollars to cancel my policy that I already canceled. They are criminal stay away!

I had TD car insurance for 15 months until I sold my car and went to travel. I was told I will receive my reimbursement for over within 2 weeks as a direct debit to my bank account. It has been 6 weeks so far and I have not received anything yet. The customer service is frustrating and horrible. Had to wait hours on a phone to finally to talk to a real person. I suggest avoiding this TD insurance at all costs!