TD Insurance Auto Insurance Reviews

I would not recommend Td to anyone I was constantly being ripped off by this company and you were trying to charge me $240 dollars for parking my car in my yard which covered absolutely nothing for other insurance companiesyou pay $20 a year for fire and theft on your car for it being parked would not recommend TD insurance company to anyone you're in for a bad experience I lost about $900 that they ripped off for me

Recently TD Car Insurance has been taking my car insurance out ONE DAY earlier than stated on their policy that I agreed to. I forgot about catching those pricks earlier by one day before my actual car insurance came out, and low and behold, it came out ONE DAY EARLIER AGAIN. This time they check mate me. I "missed" it and than they charged me 48$ and said the car insurance would try and come out between 2-5 business days again. I deposited the money into the account where automatic with drawls come out of. Two days later we receive a letter in the mail stating it would come out on OCT 1ST 2015 and that ANOTHER 25$ admin fee would come out NEXT car insurance payment date (not this one), not the original 2-5 days, but 9 more days (sick bastards) they know how I deal with my online banking and that ALL my bills come out on the 1st of every month, so they were hoping I would forget to transfer fees from my other bank to this account. Anyways OCT 1ST and what do they do? They pull out the 25$ ADMIN FEE and than they pull out my car insurance, hoping I would not catch it (the 25$ fee) so that they could charge me ANOTHER 48$ (because they were not suppose to take out that 25$ fee until next car payment) You need to be careful with TD. They are sneaky sob's, and they watch how you bank, and get to know you as a person through your online banking, to ding you for fee's. Paying an overdraft fee monthly and or having overdraft is pretty much a payment to keep them off of your bank. There the mafia, that pay analysts to watch your every move so they know when they can ding you with fees. RUN AWAY FROM THEM WHILE YOU CAN!!!

Yes premium prices are one of the lowest out there, but apparently for a reason. A nightmare to deal with on all of my claims, frequently puts rates up with no explanation or reason (after being on hold for 30 minutes they cant even explain why except changes to market etc etc). Having a terrible time dealing with my physiotherapy right now, will be changing companies as soon as things are resolved. As with other people, if there was a no star option for Customer Service and especially Claim Service I would use it.

Avoid if possible. Every time I need to contact them it would take at least 3 hours of waiting on the line, then they charge an immense amount of money for no service whatsoever. Look at deductibles and see what their actual offer for their price. Definitely not customer service.

I have been with Meloche Monnex for over 20 years. My premium recently went up 20%. I had no claims, no tickets, perfect record. I tried calling the helpline for clarification. It took over 2 hours to finally get through and then was put on hold. Who has time for this? I am switching. Go to find an insurance broker. At least you can reach a real-life knowledgeable professional in good time.

I'm not sure what is happening but in the last few months every time I've called I've been on hold min 1 hour and longer if I'm switched to another Department. Majority of time when I am transferred, I am on hold first and when I finally get through, they hang up. I was on hold 4 hours being bounced back and forth. They say it takes 5 mins to sign up online and it's impossible. They couldn't even put me through to the right helpdesk until 3 hours into the phone call, then it hung up. May need to switch companies, especially now, that my insurance went up due to moving provinces. Why not hire more employees? The ones you have are friendly and helpful but that's not enough.

Anyone reading this review, stay away from TD Insurance. Even if you are seeing this as the cheapest insurance for your case. It has been 3 days that I want to do a policy change. Wait time have been 48 Mins, 1 Hr 37 Mins and today 53 Mins and counting. I am not sure how they are still in business with this kind of customer service.

We phoned in today to request a re-quote regarding our home and auto policy. We waited almost 30mins on the phone to talk to someone who is not even capable of accommodating our inquiries. Waited another 20mins to talk to another representative who has the worst customer service! We’ve been their client for 5 years now and we can’t believe that that is how they treat long-term clients. To cut the story, we found out that our premium even increased this year! We are asking for an explanation as to why is that and this representative just keeps on saying that’s what it shows on their computer screen. What made us really frustrated is how this representative said these exact words: WHO TOLD YOU THAT YOUR PREMIUM WILL DECREASE AS TIME GOES BY? ... and that’s only because we want to have at least something that would explain to us why our premium increased! We have cancelled our policy and have moved on to a different company. We could have stayed and just let go the quoted premium but the trigger point is the WORST CUSTOMER EXPERIENCE with this company.