Well taken care of
by Atgrobinson on May 10, 2019
4.5 out of 5 stars
I've been with TD for about 3 years now. They have some of the best customer service. However they have recently increased my premiums by about $1000. Had to move to another company as a result. I will miss their customer service.
I am surprised with some of the negative reviews about TD. I have been with them since 2011. They are very efficient and provide competitive rates. Had an accident, with which they dealt in a very hassle-free manner.
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I compared many rates but TD Insurance had the lowest one for my age and driving experience. All other providers were significantly more expensive. Their callcenter folks are quite knowledgable and explained me all the coverage details.
I also had some claim experience with them when that old gentlemen T-boned my car in the downtown of Toronto. TD Insurance agent was not very helpful on the phone, but the whole claim process went quite smooth: I got comparable rental car for 4 weeks until my car was fixed. My rates did not go up since I was not at fault. So I am quite happy with TD Insurance so far. Meanwhile their rates started climbing a bit every year though...
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I am in the process of a claim with TD right now and have to say my experience has been wonderful. They arranged for a tow truck and got me into a rental vehicle very quickly, made things as fast and painless as possible. I, really, get the feeling from all of the people I’ve dealt with that they are trying to help me as much as they can and care about me as an individual and not just as another number on their computer screen. My adjuster has responded quickly and clearly to all of my questions, emails and phone calls. I rated 4 stars for the money value only because I’m not sure on how my rates will increase once this claim is finished, that being said I’m paying 150 a month for insurance on an SUV as a young driver, that covers me for my rental vehicle, liability, tow truck, etc... I am very pleased with the customer service. 10/10 would recommend TD insurance for your automobile.