Horrible service
by Dang on Aug 13, 2020
1 out of 5 stars
Car Insurance Reviews
TD Insurance Auto Insurance Reviews
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My family was caught with no insurance last year when the insurance company decided to review everyone's premiums and make it nearly impossible (completely impossible for us) to renew our insurance in time. TD Insurance literally SAVED THE DAY and quickly and easily got us affordable insurance for 3 vehicles within a matter of minutes. However, I did not receive renewed paperwork for the upcoming year and just realized my insurance expires in 2 days. With other insurance companies, the pink slips were automatically renewed and resent to me every year. No big deal, except I, have tried to contact TD insurance 3 separate times today, for a total of about 3 hours thus far. I'm actually not sure that anyone is there. Wish they would initiate the call-back feature. I guess I'm thankful I don't have a job right now because if I did, I would have to go with an insurance company that I could reach.
Have anyone expected with calling during COVID times. My experience with TD insurance is very bad. Last month I spent a few hours waiting on the call and it took a few times to reach someone. I requested to add some on my contract and change the address. Sure my addition has increased the cost but they didn’t change the address on my new agreement. Also, I don’t receive any pink card from them. I try to reach them a few days and my calls were cut off after waiting for 3 hours.