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TD Insurance Auto Insurance Reviews
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(582 reviews)
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I compared many rates but TD Insurance had the lowest one for my age and driving experience. All other providers were significantly more expensive. Their callcenter folks are quite knowledgable and explained me all the coverage details.
I also had some claim experience with them when that old gentlemen T-boned my car in the downtown of Toronto. TD Insurance agent was not very helpful on the phone, but the whole claim process went quite smooth: I got comparable rental car for 4 weeks until my car was fixed. My rates did not go up since I was not at fault. So I am quite happy with TD Insurance so far. Meanwhile their rates started climbing a bit every year though...
I have been insured with the company for 14 years and got into an accident 3 weeks ago where I knew my car would be written off. The accident happened Friday evening so I called Saturday before noon to declare the accident. I spent a good 30 minutes on the phone with the lady taking my statement and telling me to go get a rental car they were going to pay for. She said once I talked with my adjuster (which was suppose to call me at the beginning of the next week) I would either keep the rental until the settlement if I was covered for a rental and if not that I would simply return it but they would still pay for the time I had the rental. After not hearing from the adjuster for almost a week I called for him to ask me why I had waited a week to de claret the accident.????? I had to push to get things moving and they didn't even bother telling me the settlement (which they did with the lender) 3 weeks later. Now they are refusing to pay for the rental car I've had for a week ($216) which I would have never got if they had not told me to and asoured me they were paying and they tell me that they have no ecru of me calling to declare the accident so are basically accusing me of lying???? Half the people I talked to were nice and the other half was really rude!!! I would rather pay double with another company than to deal with them or give them another penny.