TD Insurance Auto Insurance Reviews

I had been with TD home and Auto insurance for two years. I went on vacation and didn't realize my home insurance payment didn't clear. Instead of contacting me, I get home from vacation with a letter saying I had to pay out $3600 or my home insurance was cancelled. I paid the $3600. Then one month before my insurance was to renew. They took a payment out of my account. My payments before they made me payout were $325, the new payment they took was $390. Not telling me they upped my insurance. They told me I would get a refund, I advised them I didn't need a refund because it bounced as I didn't know they were going to take a payment. I cancelled the policy. They took a payment of 390 out again 4 days later. I then cancelled my home insurance & car insurance. It took 7days to get my refund for my home insurance. Then I needed a premium paid letter, to prove I didn't owe anything to TD. They told me I would not receive the premium paid letter for 10 business days. They refused to email the premium paid letter to the new insurance company or myself. So I can not get insurance for 10 business days. This is why I left this company. You are just a dollar sign or a number to TD, and they do not care about you. I would use TD as last resort. Dealing with TD has been a nightmare!

Had my ATV insured through them. Sold the ATV but didn't bother to call as I figured it would just run out at the end of the term and/or they would contact me to discus. About six months later I recieved a call, text, email and letter from a collections company saying I owed them $75. Had that paid same day. Why didn't TD just call, email, text or mail to save us all the headache. Seems like a shady practice. Beware.

Terrible company renewed my policy when I told them not to do it. It took two weeks and five phone calls to get it cancelled.....they wanted to charge me a cancellation charge.

I had TD auto insurance for over 5 years paying premiums to them and the moment I had a claim they systematically cancelled my auto insurance. This company is fraudulent. Michael

I can’t even begin. I have been trying to process the cancellation for my father who passed away for over a year, they do not want to issue any sort of refund. This company is a sorry excuse for a business.
I would never in a million years recommend them and if I could have given negative stars in this review I would. Although I can see their ratings are horrific, so I hope they just pack it in and stop destroying people's sanity with their terrible business practices.

Last year I had an accident. It was my fault... I owned it and received a careless. 2nd accident in my life... I'm 52. Today an agent called me saying they will no longer give me insurance because of the careless. What??? Couldn't believe what I was hearing. I cancelled my auto and home insurance as of the end of July. Worst insurance company EVER. I wouldn't suggest going with this company because if you ever make a mistake (life happens) they will drop you like a hot potato. I'm actually disgusted with TD.

After 3 years of house and car insurance with TD, I sent a registered letter with a non-renewal note. After that received 27 letters from them and the collection agency. Only after the lawyer's letter, harassment was ended. Never had any claims, but could imagine.

I would give negative stars if I could.
If you have issues with payments, they won't tell you. They will just cancel your insurance and let you drive around unknowingly - uninsured!
No phone call or email to try and get ahold of you to resolve the issue. I would expect that in such times they would try and work with their clients to accommodate the hard times that EVERYONE has fallen on.
They lie and say a payment was missed on a certain date as you are looking at your bank statement to verify what they are saying and how amazing to see the money was actually taken out.

For all other services, they are swift in emailing and calls, except when they want to cancel a policy. Suddenly that’s the time they decide not to update you firsthand; only sent you a post letter. I received a discount on the price initially, got hospitalized and payment got missed and they decided to cancel the policy - after a number of talks with the agents who were of no help and highly unaware of their own company’s policies. Ultimately I was told, I can cancel myself without any record of cancellation on my file if I go ahead and sign a new policy with them - however, I will not be eligible for any discounts on that policy! Really shady to get a customer off discounted price. Next to none customer service! Make sure to take time out to run after them on matters relating to your insurance!

By far the worst insurance company I have ever dealt with!!! They're just money-hungry people, you would have thought that because you are paying a well-known bank that you will be fine and everything. Well in this case TD isn’t!! They are good in their day-to-day banking needs and business banking but not for auto insurance. Still waiting for my car to be fixed and it’s been a whole month, haven’t been approved and then to top it’s they missed up on my address so my premium amount changed. I had to pay a cancellation fee for me to leave this stupid insurance and get a better quote from somewhere else. STAY AWAY FROM TD INSURANCE!