TD Insurance Auto Insurance Reviews

The worst insurance provider. I have been charged thrice in a month. They cancelled and updated my policy without my concern and then said they tried to reach me but I never got any call. NEVER GET A INSURANCE FROM TD.

TD is all about money-making, I cancelled my insurance after having it for 3 days. I am a first-time driver and did not know you had to pay cancellation fees, this was never notified to me from the beginning. After I called to cancel, the guy who cancelled just cancelled it and came back saying I had to pay $284. This guy was heartless, their customer service is horrible, I would never go back with them. It is still cheaper for me to pay them and leave cause I've gotten a better deal elsewhere. I'm not surprised that there are so many bad reviews about them.

So, 2017 I was parking at my friends driveway which is on a curve and I ended up hitting the bumper of a rental Yaris on the curb. That caused damage on the plastic screws on the bumper and the rental company had to replace the whole thing. I called TD Insurance to ask them how it WOULD work if I use them to repair but I ended up using my Visa insurance because it would be cheaper for me. Anyway, after a while, I left TD Insurance to go for another company and now I was asking for a quote for a third party and they say I have an accident at fault on my record from 2017! These people put on the file that I was at fault for an accident?! I didn’t even use them at that time and my insurance quote is doubling because of that. Do not go with these guys, they’re useless and don’t care about customers.

Terrible customer service. They auto-renewed my policy (without my permission) after I moved out of the province. When I then called to cancel my insurance, everything seemed fine. I then began receiving letters and phone calls threatening that if I didn't continue to pay my premium they would cancel my insurance. Great! I wanted my insurance cancelled, which I why I called you and cancelled. After hours and hours on hold on my third call with them, I am eventually told that I owe a $114 in cancellation fees. I refuse to pay it. End of story. You renewed my policy without my permission after I moved out of province and refused to cancel my service when requested, threatened with letters and phone calls, and now you want more of my money? Not going too happy. BBB claim opened. Happy to take you to small claims court. 5 years as a customer with zero claims and this is how TD Insurance will treat you. I highly recommend avoiding this company.

Avoid getting auto insurance with TD insurance as they will rob you of the way that you will not know. There Cancellation Fees are too high. I was having the insurance with them and then I cancelled it. The insurance lasts only for 2 to 3 days. They never contacted me for any cancellation charges or anything like that. They never emailed or mailed me any invoice. Now after a year, I received a phone call from a collection company that I owe C$580 as a result of the cancellation of the Auto Insurance a year ago. I left shock that how it could be C$580 for a couple of days insurance. I called TD Insurance and the agent told me that it includes insurance plus cancellation charges plus the late fee to add up to C$580. I asked him why the TD insurance never contacted me for a period of one year and they direct send the case to a collection. The agent said that TD has contacted me but I am still wondering when and how they contacted me. Now I have to pay these unsolicited charges. AVOID TD AUTO OR ANY OTHER TYPE OF INSURANCE THEY ARE ROBERS.

I have been with Meloche Monnex for over 20 years. My premium recently went up 20%. I had no claims, no tickets, perfect record. I tried calling the helpline for clarification. It took over 2 hours to finally get through and then was put on hold. Who has time for this? I am switching. Go to find an insurance broker. At least you can reach a real-life knowledgeable professional in good time.

TD insurance repeatedly informs clients that all calls are being recorded for quality reassurance. However, when an issue arises where an employee promises a false claim to a customer. TD insurance states that listening to the audio recording is a waste of time because what the employee said, which was the seller for me getting insurance with them in the first place, was not possible for them. Whatever happened to honouring what an employee states? And to have the audacity to say that they will do a review of the audio and get back to you. But, when they do get back to you, days later I should add. It's to let you know that they didn't even listen to the audio recording because what that employee promised is not doable for them. Whatever, ok. Dealt with that. Now, I call to pay for my next year of insurance, only to find out that my account had been cancelled two days earlier due to an accounting error. Well, that's new. I've been driving for two days, oblivious to the fact that I am driving uninsured. Imagine getting pulled over and learning you don't have valid insurance. Or worse, getting into an accident. It's now Monday afternoon, I call because I haven't been notified that my insurance has been reinstated. I have had no vehicle all weekend, even though I have a perfectly good 2018 Rav 4, full of gas, sitting outside, ready to go. They apologize and say that they appreciate that I had places to go and couldn't use my vehicle - and will be sending out a couple of $25 gift certificates to make up for the inconvenience of not having the insurance I pay for, for almost a week and, consequently, the inability to drive my vehicle. I nearly choked. That has to be the biggest joke I've ever heard. "We're sorry that we made you unknowingly break the law by driving without valid insurance. We're also sorry that you couldn't use your perfectly running vehicle starting Friday when you first found out that we'd made an accounting error and cancelled your vehicle insurance all the way to now, Monday afternoon. But, we are so happy to tell you that you would have been covered should anything had happened during this time. And most importantly, we will be mailing you, valued customer, a couple of $25 gift certificates to make up for this complete inconvenience towards you!" Sound like something you want to go through? Sign up today! (Don't do it!)

Could not get through to speak to someone no matter what I decided to cancel the policy, but that also meant a 2-hour wait on the phone. I was stubborn and held on until I got through!! I was charged a penalty for cancelling after the policy renewed. The fact is, I just could not get through to cancel it! Oh, and the kicker was when I got through to someone and explained that I wanted to cancel. She asked me irrelevant questions and then put me on hold to check something. After another 20 minutes, turns out she put me through to their loyalty department. She proceeded to waste yet more time asking the same irrelevant questions and took another 10 minutes to finally cancel the policy. I have never ever experienced such a wait on the phone with any company. Stay away!

We phoned in today to request a re-quote regarding our home and auto policy. We waited almost 30mins on the phone to talk to someone who is not even capable of accommodating our inquiries. Waited another 20mins to talk to another representative who has the worst customer service! We’ve been their client for 5 years now and we can’t believe that that is how they treat long-term clients. To cut the story, we found out that our premium even increased this year! We are asking for an explanation as to why is that and this representative just keeps on saying that’s what it shows on their computer screen. What made us really frustrated is how this representative said these exact words: WHO TOLD YOU THAT YOUR PREMIUM WILL DECREASE AS TIME GOES BY? ... and that’s only because we want to have at least something that would explain to us why our premium increased! We have cancelled our policy and have moved on to a different company. We could have stayed and just let go the quoted premium but the trigger point is the WORST CUSTOMER EXPERIENCE with this company.

I've been with TD (Meloche-Monnex) for years. Two years ago I had a claim and I was treated terrifically. Unfortunately, the service with TD has gone down terribly since that time. I've decided to cancel because of the price and service. Yesterday I spent nearly four hours on hold and even used the call back service only to be put on hold for another hour. Today I called at opening 9:00 and have been on hold for over an hour. I would NOT recommend TD insurance!