TD Insurance Auto Insurance Reviews

We phoned in today to request a re-quote regarding our home and auto policy. We waited almost 30mins on the phone to talk to someone who is not even capable of accommodating our inquiries. Waited another 20mins to talk to another representative who has the worst customer service! We’ve been their client for 5 years now and we can’t believe that that is how they treat long-term clients. To cut the story, we found out that our premium even increased this year! We are asking for an explanation as to why is that and this representative just keeps on saying that’s what it shows on their computer screen. What made us really frustrated is how this representative said these exact words: WHO TOLD YOU THAT YOUR PREMIUM WILL DECREASE AS TIME GOES BY? ... and that’s only because we want to have at least something that would explain to us why our premium increased! We have cancelled our policy and have moved on to a different company. We could have stayed and just let go the quoted premium but the trigger point is the WORST CUSTOMER EXPERIENCE with this company.

I've been with TD (Meloche-Monnex) for years. Two years ago I had a claim and I was treated terrifically. Unfortunately, the service with TD has gone down terribly since that time. I've decided to cancel because of the price and service. Yesterday I spent nearly four hours on hold and even used the call back service only to be put on hold for another hour. Today I called at opening 9:00 and have been on hold for over an hour. I would NOT recommend TD insurance!

Such a bad insurance provider. I've been trying to get a hold of them for days, waiting on hold for hours on end every time I call. When they answer, I will definitely cancel my insurance and switch providers. This is absolutely ridiculous. I hope someone from TD sees this and takes a hard look at what is going on here. Seems to me like employees are taking advantage of the company.

Absolutely terrible wait times for representatives... I spent almost an entire day (6 hours a least) on hold waiting for a representative ... By the time I spoke with someone I was so frustrated I cancelled my policy and switched companies. On top of that, the rates are bad, I saved 80 dollars a month when I switch to the new company!

Wake up this morning to 4 payments withdrawn from my account. Leaving me with barely any money for the rest of my bills let alone to live. Called in waiting on the phone for 45 mins to get through to someone & all I get is "we are looking into this the money will go back in your account" WITH ABSOLUTELY NO TIME FRAME! Reevaluate if you are with them. As soon as that money is back in my account I am out.

I was involved in a hit & run accident resulting in my car being unfit for the road. I called the customer service line and was told that I would not hear back from a claims adjuster until Tuesday of next week (it's Friday morning). I was passed back and forth between four customer services representatives that were very RUDE and unknowledgeable. I was told that I would have to pay a $1000.00 deductible and would not be given a rental car as it was not in my policy. However, I called four days prior to adding accident forgiveness as well as the renal services. TD insurance will not provide a rental car and/or wave the deductible as stated in my policy because the policy did not begin for another 27 days? How does that even work? As soon as my vehicle is repaired, I will be cancelling my policy and going elsewhere.

I have waited for over an hour on three consecutive days in order to try to modify my auto policy (to cancel the coverage for a car I have sold). At this point, I would even be willing to deal with a call centre based in India. Come on TD get your act together... your customer service, or more accurately, your lack of customer service is embarrassing.

I have been with TD insurance for 2 months now and I want to say that they have horrible customer service. Before taking the policy, when I used to call them for quotes, the wait times were hardly more than 5 minutes. And now that I am an existing customer, the wait times have increased to approximately 50 - 60 minutes. It's pathetic! I want to cancel my current policy, but they said they will charge me the penalty of approximately 300-400$. I am stuck with them now.

I had been with Meloche Monnex for almost 30 years. I stuck with them because back in 1990, Meloche Monnex was the only broker willing to provide reasonably priced auto insurance when I had only a year of driving experience. I moved last month and called to advise of a change address. On the first attempt, I waited an hour without getting through. On the second and third attempts, I waited 45 minutes without getting through. On the fourth attempt, I got through after over an hour. In response to this disgraceful customer service, I demanded that my home and auto policies be cancelled. Only good thing I can say is that management allowed me to cancel without penalties. I'm not sure what TD has done to screw up the business model of Meloche Money, but it is a total disaster. Like a previous reviewer, I went to CAA and ended up saving $300 a year on my home and auto policies.

If I could give a negative rating, I would. Waited on the line for 40 minutes and still no service. Terrible company! Insurance is far too costly. I got the same coverage from CAA for $ 450 less. Now I’m waiting on line to cancel and to get the address to send written cancellation. I’m still on the line waiting...