TD Insurance Auto Insurance Reviews

Absolutly the worst experience of my life, I wanted basic insurance and got lied to on the phone about how much I would pay. On a separate occasion, I got a quote online, called to get insurance, and got offered a WAY higher number that they refused to change even though their website gave me a reasonable price. One time I spent OVER 50 minutes on hold and had to hang up to go to work. Next day I spent 30 minutes, finally reached someone, and he had NO idea how to help me. I cancelled right then and there, but of course not without paying a massive fee. WASTE OF TIME AND MONEY.

Please choose another company, it's easy to start a policy here, but rip you off when you cancel the policy. The call center people do not help customers at all, they are even worse than machines. Probably call center people should be replaced by robots. useless.

I got insurance through TD for a car I financed because of the rate they gave me. After about a month I get a call from some guy I could barely understand due to his accent telling me my insurance was being cancelled because of a ticket I had 4 years prior, which I disclosed that to them when I signed up and they said if it's been more than 3 years, it doesn't matter. The guy who cancelled my insurance said it has to be 6 years, so now I have a ding on my driver's record for them cancelling my insurance. I will never go back. They couldn't pay me to get insurance through them again, horrible experience

Called and cancelled my auto policy in November for a car I was selling, seemed like there was no problem cancelling the plan because we had no payment come out after that call... Then my Husband called in January to set up his car and they wanted to talk to me so I answered for them to ask me if I wanted to reset up my car insurance on our old car. I told the lady we had called back in November to cancel on that car so why would I want to reinstate it again? Then she tells me that they never, actually, cancelled it even though they never tried taking the payments since that call in November? So I told that lady to go over the voice records and she said she'd have to get back to me ... never heard a thing till the other day, which I was in an appoint mentioned so I couldn't answer... Then today I get a letter saying I owe $614 and they are terminating me? So I called them again and this lady tells me there's only a recording from last month (my husbands call for his car) and that there wasn't a call in November and that I have to pay the outstanding fee! Soon convenient huh? Will never tell anyone to go with TD again!!! So here I am three months pregnant and pissed as heck. Was about to set up our brand new car under them and so glad they showed me their true colours before hand! Worst company ever!!!

If I could give a 0-star rating I would. Paid $1091 to an account number they gave me. Now they can’t seem to find any payment whatsoever! No calls to tell me my insurance got cancelled 4 months ago without my knowledge. Their services are the worst ever and I would never recommend to anyone, and for anyone that is with this company I’d advise you to change, they don’t care about their customers. No help on their end with this situation at all. Now I’m going to be stuck with a no-insurance ticket, vehicle impound fees. They didn’t try anything to resolve this issue at all!

First off the customer service is horrible, every time I called I’d be on hold for 1 hour, and then they’d fumble around saying they couldn’t find my policy or my account. They didn’t send me a letter to renew my insurance, so I wasn’t aware if my car was insured or not, someone told me they’d call me back and they never did. Fast forward to when my car was stolen, I opened a claim and they closed it the next day, as my insurance didn’t cover car theft, I guess. So I tried to cancel my insurance, was on hold again, and they fumbled around saying they couldn't find my record, or my policy or anything under my name, I don’t know what database they’re working with but they need to update it. I cancelled it and they said they’d call me back after 5 PM the next day. The next day they call me before 5 PM and leave me a message to call them back. I call back and no one on the line knows why they called me or what to say because they couldn’t find any record of a cancelled policy. These people seem like they have no idea what they are doing, and do not care about their customers at all. They also sent me an email with the title “We are here for you” after they told me my insurance doesn’t cover stolen vehicles. (Way to rub salt in my fresh wounds, TD). Now I’m here without a car or money for it and right now I am more unimpressed by the customer service at TD than I am by the people who stole my car.

TD insurance is the absolute worst insurance company that I have ever dealt with. After cancelling our policy, the insurance company continued to dip their hands into our bank and take out money. This week, they completely emptied out our bank account, which was intended for medical supplies, and said they were unable to return the money but would put the extra payment towards our other policy and they would be happy to provide us with a $25 gift card “for our troubles.” How about return the money they fraudulently took out of my bank account?

I was with TD insurance for 16 years and I'd give them a negative review if I could. I have never made a claim or had an accident. I moved to an extremely small town a few months ago and they doubled my renter's insurance premium. They made the claim that there must be a lot of crime in the area. So I went from $30 to $60 a month. I called around for quotes and was getting them in the $15 to $20 a month range, so I cancelled and they decided to raise my auto insurance from $115 to $155. I got quotes for $80 to $100 a month elsewhere, so I cancelled everything with them. Now they owe me a refund and will only tell me that I will get it back sometime in the future. They won't even give me a date. You have to sit on the phone for hours trying to get through to someone. Absolutely horrible customer service.

I insured 2 motorcycles for a year, one bike never even turned a wheel last summer. My policy expired in March of 2018. I never bothered to renew the policy as I sold one and the other is still in my shop and covered by my home insurance. They sent me a registered letter 6 months after the policy expired saying they were going to cancel the policy if I didn't pay to renew it. Everyone knows that if I had a claim in that 6 months, they would have denied it due to non-payment! The guy I spoke to said he wasn't going to argue with me about whether I owed them money or not. Now since then, they have sent it to a collection company which will affect my credit score. Unbelievable!! They get a 0.0 rating from me!

I recently sold my vehicle and cancelled my insurance. I was told it took 3 business days to be given a refund back to my credit card. After 3 weeks, I called to advise and they said: "oh it will be there either Monday or Friday". Now it's been over a month and still no refund!! This is MY money and with this day and age of computers, the fact that they take 6-8 weeks is utterly pathetic!! Also the fact that the girl told me 3 days is a lie. Then in order to follow up with someone, you have to wait on the phone for 30-60 minutes. BE PREPARED TO WAIT SHOULD YOU EVER EXPECT A REFUND. FUNNY THING IS IT TAKES THEM 30 SECONDS TO TAKE MONEY FROM YOU!!!