TD Insurance Auto Insurance Reviews

I don't even want to give 1 star. The Worst customer Service. When you buy insurance from them, they seem very polite and nice. 2 weeks temporarily cancellation fee is more than my monthly insurance?

I had 3 accidents. Two last year and one just about 2 weeks ago. I have switched insurance companies now. I got a phone call from where my car was being repaired. It was stated that I was showing a 500 deduction for at fault. I then call TD to inquire about such a claim and it was confirmed. So I need to pay another 500 out of pocket because they say I rear-ended him. Now almost 10 am and 1 claims adjuster. Done. Glad I switched

First I'm going to say is heed the warnings of the other reviews.
I have no claims and they cancelled one of my vehicles ,because they deemed it useless , the vehicle has high value after it was appraised.
I tried cancelling my other vehicle and all I was grief , I sent two notices in , one by mail which they claim they never received and one by email, and they sending notices . Even you talk to them claim the is active .
I don't know how they work in St. Johns , but here in Ontario you send a notice of cancellation it is cancelled. Shop around , I found other insurance companies a lot cheaper . I could if I would have a claim would they pay or maybe they wouldn't , we well never know. So read the reviews and take it to heart.

I have not received my renewal paper from them and they have taken out premium in advance which was higher than my previous amount. They always love to overcharge their customers. I asked them to cancel and they told me that I need to pay a termination fee (though my insurance coverage period is from November 27, 2016 to November 27,2017)!!! In a word, they are a MONSTER. I am planning to cancel all of my accounts with them.

I've been with TD insurance for 3 years, no accidents, no claims. They gave me 1-week notice and then cancelled my auto ins. policy. I was explained that I got 2 tickets for past 3 years and that is the reason why they could not renew it, even though I had upgraded my license to G full. Awful company, would not recommend TD to anyone else.

After years of using TD insurance (never had a claim) they decided to cancel my policy. They gave me less than a week notice.
When I called they couldn't give me a straight answer as to why my policy was cancelled. They told me to Google another insurance company. (This was of course after waiting on hold for a long time)
But of course they kept taking their payments out of my bank account. I had to keep calling and asking for a refund while they tried to sell me another policy?????
I'm glad I never had a claim. What a nightmare.
Never use td auto insurance!

Long term TD customer,they gladly take your money, until you have a claim. No fault rear ended at red light over 3 months ago, claim still not settled. Adjuster moves very slowly and borders on rude. When this claim is FINALLY settled, will be moving on to another company. Poor customer service when you need it!

I got a quote of a bundled insurance (auto and condo) before I was purchasing my car. A fortnight later, I called in to inform TD that I would be taking possession of the condo soon and I'd like to give them my bank information. To my astonishment, the final quote was around 200$ more than the initial one.

I expressed my frustration with the customer service person. The person was all understanding and asked me to send in a retroactive cancellation application, promising there wouldn't be any fees. I work in risk management so I found this a happy surprise. With this promise from TD, I gladly sent in the document and called Lapersonal for a lower quote.

Several days later, I got two mails from TD. One telling me that my Condo insurance had been successfully cancelled, the other telling me I had to pay for my auto insurance in full.

Confused, I resent my document to TD asking them to verify since it was a cancellation for two policies.

A few days later, I got a mail from TD saying the auto insurance was cancelled, but I had to pay $180+ . I didn't even save that much money from switching to Lapersonal.

So I called in customer service again asking for an explanation. They told me what I had thought they would do when I asked about the cancellation: the $180+ was for the period from the inception of the policy to the date I sent in the cancellation. I WAS TOLD QUITE DIFFERENTLY BY THE TIME THE PERSON INSTRUCTED ME TO CANCEL THE POLICY.

The customer service told me to write down that I really wanted to cancel the policy and send the LaPersonal proof of insurance to them. I did so right away.

A few days later I received another bill. This time the money I "OWED" was $197.58! Not only nothing had been done to resolve the problem, I was charged interest!!

This is the worst experience I've had with any insurance company. What I experience is 100% fraud, once during the initial quoting period once during the cancellation. I'm seeking all the ways I can to have this bill write off but I don't have all the time in the world. Avoid this dishonest company at all cost.

10 year loyal customer for home and auto. 2 incidents (minor speeding, and minor 50% at fault fender bender. Cancelled my auto. You are nothing but a number to them and basic human decency is not a part of their business philosophy. Steer clear of this place.

waited for over 20 minutes; still holding. TD cancelling policy without apparent cause. couple of claims that weren't his fault and only one that was. had to pick one star because 0 not available.