TD Insurance Auto Insurance Reviews

Unprofessional service provided on many different levels including management! Incompetent staff who lack the knowledge to provide adequate reasoning for increasing premiums every year for the past 10 years! The company's culture is to train staff to not provide any customer service and to be extremely unprofessional and condescending! Next to impossible to get a hold of someone in the call center unless you are willing to be on the phone for hours listening to their hideous music while on hold! God forbid if you make a claim with them as they will make the process nothing but unbearable, complicated and inconvenient. Stay away from this poorly managed organization at all costs!

As a policyholder for a year, I've had nonstop issues with them. Insanely long wait-times aside, I've experienced countless billing issues on their end that I've always had to call in and correct (ie. double billing me 2 months in a row), representatives in their call center who exert almost zero effort to help actually solve the problem at hand, and worse - they make countless mistakes and do not take accountability for any of them. They are supposed to keep notes on your account. The most recent example of their sloppiness is when I called in to point out a billing error that they thankfully fixed during the call. At the end of the call, I inquired about when my policy was renewing, to which the representative replied 'end of the month'. I called in a few days later to cancel my policy after finding out that I have been grossly overpaying after CAA gave me a quote, and the woman on the line states that my policy 'just renewed the previous day' and as a result, I would now be responsible for a $600 cancellation fee. Because the other TD representative was so lazy as to verify my renewal date (and was so lazy that he didn't even make any notes on my account during my call with him). I am now stuck with this awful company for another whole year. I'm almost tempted to pay up the $600 just to be free from their awful service. Word to the wise: save yourself constant headaches + overpayment and avoid TD auto insurance like the plague.

TD Insurance is a mere shell of their former excellence. Customer service is now terrible, phone calls go unanswered. My auto rates just increased by 20% for no reason. Three representatives gave me 3 different reasons for the increase. Obviously, just poor management or profit bumping. We have perfect driving records and claim-free. We’re switching to a better-managed carrier. Unfortunately, many others will probably do the same, leaving TD insurance with even fewer clients, and their rates will keep increasing.

Their customer service has gone from good to awe-full. Wait times are beyond acceptable just to finally get through to incompetence. They tell you to go online to manage your account. The online portal is useless and the online chat is not available. Talking with one of the representatives was poor.

I've spent countless hours on the phone to get through to uninformed agents who have been able to answer my questions and keep passing me around and having me call other numbers. What is the point of having insurance and paying premiums if they become impossible to use! Seems like a scam - look elsewhere for your coverage, in my opinion!

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.

Every time I call TD I am put in line and have to hold for over two hours for someone to finally be able to help me! Even after you get a customer service representative to help you they take forever to figure out what is actually going on and end up putting you on hold for another hour or so! Extremely annoying

You cannot send an email and every time you call you to wait over 1.5 hours to speak to someone. Their prices are not competitive and every time I tried to speak to someone about getting a better rate I was given false information and then told there was nothing they can do. Even once we spoke to a manager there was still nothing they can do. Very frustrating after spending so many hours on the phone for nothing. Today I was calling to cancel my policy since I got a better rate somewhere else... It has now been over 2 hours and nobody answers me. This is beyond nuts!

A big waste of time. We have been with TD for over 25 years. It is impossible to get through to them. They moved out of Alberta and now have a group of inexperienced employees that are in a call center in the east. I have never seen a company go from the best to the worst service so quickly. Really should be ZERO stars