TD Insurance Auto Insurance Reviews

This is the worst auto insurance I have ever had anywhere in the world. I have lived in several countries and nowhere did I ever experience the level of incompetence and blatant disregard for people's time as I did with TD. I have been trying to reach them since the beginning of the month to renew my insurance. I spent close to 20 hours on the phone just waiting for them to pick up. The repetitive music that they play why you are on hold made me think of the movies I saw where music torture methods were portrayed. It also made me think that it was done deliberately, so people would not be able to stand the music and would just hang up. They did pick up eventually. My conversation with them lasted no more than 5 minutes and resulted in nothing. They told me that their computer system is updating and they are short-staffed because of COVID. No action to renew my insurance was taken. I moved to NS from another province and would have very much liked to keep my insurance from that other province. Unfortunately, my previous insurance does not work in NS, and TD seems to have a monopoly on auto insurance here. But, nevertheless, I do urge you to stay away from them! Maybe, eventually, the lack of customers will make them reconsider their approach.

I had to call twice on the same day, each call waited one hour until someone took my call. They said we already gave you an auto quote today, you will have to callback tomorrow to get a cancellation quote. This is a crazy service. I've been with TD over ten years and they are not cheap and this is the type of service I got. When I call tomorrow and once I know the exact amount to cancel that's what I will be doing. Representatives seem too lazy to provide you with more than a quote on the same call. Callback tomorrow in this day and age is unheard of! Take your business elsewhere, TD insurance doesn't deserve your money!

Long time customer (20 years +) and I have never seen the call-in wait times as I have seen in the last few months. They have always been a call away and with no wait times. Now that we have COVID they are laying the blame on wait times on this virus which they have the exact same protocol in a palace. Please hire more people so that you can manage the phone calls coming in, in a timely manner. Nobody should be waiting more than 10 minutes. Clean up your act TD! Once again I’m waiting on the phone and it’s been longer than two hours. Clean up your act TD or you will lose most of your clientele.

TD used to be excellent - low prices, responsive call center. Now I'm not able to contact them by phone, email, or online secure messaging which claims 2 business days maximum. I had an auto claim - two weeks for my adjuster to return my call after I pretended to have a new claim and had to escalate to their manager. I told them to not renew my home policy, yet once again I have to sit on hold for hours to avoid getting charged for something I don't want. Very disappointing, as another user mentioned, their service declined amazingly quickly.

I have wasted over three days with this company. The last two days the entire server has been down and today when its up I have waited for half a day up to, 6 hours trying to reach this terrible company. When it finally reached it hung up on me right away. It is 2020, first of all, how is there not a call-back number and I have to sit and wait for someone to pick up all day without even giving me an anticipated time. This is insane to think a company like TD can have such inconsiderate and incompetent customer service. Complete waste of my time.

Have anyone expected with calling during COVID times. My experience with TD insurance is very bad. Last month I spent a few hours waiting on the call and it took a few times to reach someone. I requested to add some on my contract and change the address. Sure my addition has increased the cost but they didn’t change the address on my new agreement. Also, I don’t receive any pink card from them. I try to reach them a few days and my calls were cut off after waiting for 3 hours.

I'm not sure what COVID 19 has to do with their very lengthy phone queue. If anything, there should be fewer accidents therefore fewer claims to process, fewer new vehicles purchased (therefore fewer new policy sales) but perhaps more people with time on their hands to spend all day on the phone with TD? I've not had an accident since 1998 (not even a traffic ticket), so finally I got sick and tired of spending $2,600 a year and went with another company. Was able to combine house insurance with auto insurance, add another driver and it was still a thousand dollars cheaper. If you have TD Insurance, find a cheaper and better alternative, then take a day off work and call TD to cancel.

A big waste of time. We have been with TD for over 25 years. It is impossible to get through to them. They moved out of Alberta and now have a group of inexperienced employees that are in a call center in the east. I have never seen a company go from the best to the worst service so quickly. Really should be ZERO stars

Submitted home/auto claims due to the recent June 13th hail storm. TD INSURANCE is a complete utter disappointment. I would suggest avoiding at all costs. I regret not going with other insurance companies able to handle/process actual claims and provide customer service support when needed most. After nearly 2 months I have yet to finalize any of my 3 open claims. The adjuster assigned to my auto claims - complete fail. Good luck trying to contact via phone/email.

Consistently on hold 3 hours, (or give up and try the next day) to get through to someone. Once through everything is fine. Obviously understaffed to increase profit while demonstrating how little they value there customer's time and if you do get through you can only make 1 change per day. So if you try to remove a car that you sold and insure your new car you out of luck. Try again tomorrow and give them another 3 hours of your life.