TD Insurance Auto Insurance Reviews

They don’t pick up calls no reply to emails and texts. Worst customer service. I called the advisor 5 times a day but no reply.

Avoid TD Insurance at all costs.

I'm tired of waiting close to an hour on hold or getting premium increases just because you change something minor. I'm over 60 years old with a clean driving record and finally fed up with TD Insurance. A manager at TD just told me they are playing catch up due to increased claims and other... They will increase your rates any chance they get.
I made one phone call to another insurance company and saved $800 per year and doubled my liability coverage from 1 million to 2 millions.

Like others, I waited hours to update a phone number. Pathetic customer service experience.
Stay away.

High cancellation rates. Hour-long wait times. Significantly more expensive. Call center employees are extremely rude.

Not just worst insurance company out there. But this is one of the worst companies you will ever have to deal with in your life and the customer service is beyond atrocious. I went through an absolute nightmare in the claims process in which they would not budge at all on their offer even though I showed many comparable vehicles for more. Just to add a vehicle, or get your summer vehicle from fire/theft insurance back to full, will take you min 45 min to an hour if you are lucky. The company literally gets slower and less efficient every time I have to deal with them. Even their music while you are on hold will quiet down like someone may have come to the phone then it triples in volume and just blasts in your ear. I almost swear this company is trying to make this experience as unpleasant as possible it is that obviously terrible.

After my one and only minor claimable collision, which cost the insurance company about $3,500, they jacked my premiums by more than 30% every year following the claim. During the claims process, the phone wait times were in excess of 1 hour to speak to a claims adjuster. In addition, the claims adjuster gave the wrong information to the collision centre that was fixing my vehicle.
I paid more in insurance in the years following than the cost of the collision.
I finally got fed up when they jacked my premiums again in 2021, and phoned to cancel the renewal. I phoned 37 days in advance of the renewal, at which point the agent told me that they would not debit my bank account for the renewed policy. 6 days later, they debited my account for the new policy.
I phoned again, and was told that they would refund the money in 30 days. Yes, folks, that's "30" days that they will be holding my insurance premium.
How's that for service? Stay away from this company.

Recently I had got into an accident and filed my claim and after called them so many times and trying to reach them which is the hardest thing. You cannot reach these scammers easily my claim is still pending for the past 5 months and now the adjuster told me they are denying my claim as they told me my car damage did not happen from an accident when I told them I want to take my car fix myself and sort this myself they told me I can pick my car. Apparently, there is a 6000$ storage charge in my car and they killed my car value and the worst part they lied that they want to keep the car in their yard as it won't cost any storage but my car is in some auto shop in Toronto. Really fraud and scamming insurance company. I will go to court for this but people stay away from them they are fraudsters. I want to give them 0 stars but there is no option for it.

I've been trying to contact them for days, on hold many hours each day on hold in line on the phone, that repeating song...waiting....for a customer service representative. No luck yet. Why don't they offer call back? They need more customer service representatives... What kind of business is this? I called other big insurance companies just to see how long it took to get through pretending to have an existing policy with them, and no problem talking a representative. Been with them over 20 years. I think its time to dump them!

I have multiple vehicles and a house insured with TD insurance and have been with them for many years but every single time I need to reach them I have to wait on hold for at least 2 hours and since COVID-19, at least 4-5 hours!!! My son just got his first car and had to wait 5 hours three months ago. As I type this review, I’ve been waiting for 4 hours because I am trading in one of our cars for another car and need to advise TD. This is absolutely unacceptable. Why do other companies offer a call-back solution instead of holding their customers on the line for hours and hours? The rest is good once you speak to someone but the waiting is terribly draining and very disappointing!

I wanted to add a second car into my policy, I dialled and was put on hold for around 2 hours, then I decided to hang off without success to have insurance on my car. The next call that I will do is to cancel my policies. It is a waste of time and energy been treated like they do not care about customer service.