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TD Insurance Auto Insurance Reviews

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(582 reviews)
TD Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
11.1%
Agent/rep availability
11.1%
Agent/rep callbacks
11.1%
Agent/rep knowledge
11.1%
Agent/rep language skills
5.6%
Rates competitiveness
5.6%

Top negative trending topics ?

Agent/rep attitude
72.2%
Agent/rep knowledge
61.1%
Claim - adjuster
55.6%
Claim processing time
55.6%
Agent/rep availability
44.4%
Agent/rep callbacks
38.9%
Claim - not-at-fault
27.8%
Billing/payments
22.2%
Claim - rental car
22.2%
Cancellation experience
16.7%
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Agent/rep attitude (5) Agent/rep availability (4) Agent/rep callbacks (3) Agent/rep knowledge (5) Agent/rep language skills (1) Billing/payments (1) Claim - adjuster (2) Claim - injuries (1) Claim - not-at-fault (2) Claim - rental car (1) Claim - repair shop (2) Claim payout amount (1) Claim processing time (2) Discounts, deals, rewards (1) Email/message wait time (1) Insurance Rates, Prices (2) Policy changes experience (1) Rates competitiveness (1) Rates in bundle (1)
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Thank you

by V. Mazanik on Jul 2, 2024
5 out of 5 stars

The purpose of my review is to say “Thank you” to the customer service representative. This lady provided me with an excellent service. Unfortunately, the service she provided became unique. I wish her good luck in her professional career. Also, I wish everyone including myself to meet in our lives more people like her.

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Review topics
Agent/rep attitude Agent/rep availability Agent/rep callbacks Agent/rep knowledge Agent/rep language skills