TD Insurance Auto Insurance Reviews

My car was stolen at the end of May, and it was reported immediately to insurance. The initial person who took the case ended up going on a 2-month vacation right after he got started on it and is a nonstop game of phone tag. The Out of office alert on the voicemail redirects to another person who is also out of office, who refers you to someone else. During business hours it is nearly impossible to get a hold of someone and not a voicemail and even when someone picks up it's difficult to understand what they are saying as they have thick accents. The investigator has trouble writing English. Here we are, almost at the end of July, and it is STILL sitting in an impound lot in another province collecting fees. The agents are also unable to follow instructions to contact me early in the AM as I work nights and am asleep when they call in the afternoon. Unbelievably bad service, would not recommend it.

I recently had my car stolen. The experience of dealing with this insurance company was actually worse than the ordeal of dealing with the stolen car. They treated me as if I had stolen my own car; told me that they’re doing their own investigation, despite the Police doing the same, and tried to coerce me to sign a waiver saying I acknowledge that I “may not be covered”, and that they will not cover the cost of the rental car or other expenses until their investigation is over, which would take several weeks.
Even after the car was recovered by the Police, they did not authorize the car rental until I called them several times.
The advisor was very difficult to reach, and would not answer her emails or phone messages.

I’ve experienced a consistent decline in this company’s customer care, which is very unfortunate. They used to be much better when I first started off with them.

After over 25 years of paying into this company, I will be moving to a different insurance company, even if I have to pay double.

Had a truck stolen in early March, then was found so was ready to go through the claims process but my first adjuster just would never answer my calls or emails as I was trying to be proactive on things. Got given a new adjuster and the same thing just doesn’t do anything for me. It is now almost August. That is over 4 months and my vehicle is still sitting around. The body shop waits for the adjuster's word to do things to it to get it back in my hands but no response. So frustrating. Trying to move forward after an awful thing happens to me but absolutely no help.

They declined the car stolen total loss claim. They don't pick up your call, all sweet talk. Worst experience ever!!!