OK... until i made a claim
by Harley on Jan 25, 2024
1 out of 5 stars
TD insurance is terrible. We went with them for our new vehicle told them we wanted full coverage for everything and anything that could happen. We got in an accident they told us if it was a written off we were not covered. We told them when we got the insurance that we asked to be covered for everything including write-off. They said they would review the tapes and get back to us it's been months we have called them twice and all they say is it's still under review. Luckily it was not a write-off and the car is fine. I would get rid of TD as soon as possible if I was you!!! Terrible service!!!!!
The most bogus insurance company. Do not care for their clients but they know how to cheat their clients by changing their terms & conditions. No one gets 45 days of vacation at a time from their employers. They took this opportunity to change their terms and conditions. If someone goes on leave for one month, he cannot get the suspension of coverage unless he goes for 45 days. This does not match with the rules of an employer. Even they don't allow you to make this adjustment during your vacation period. Due to the lockdown people need to stay in 14 days quarantine and including everything it makes them 45 days. Still you cannot get that suspension of coverage by not using the car for more than 45 days.
So, do not go with TD insurance.
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Make sure that you say "I AM CANCELLING MY INSURANCE. I AM NOT RENEWING. I DO NOT WANT TO BE INSURED BY YOUR COMPANY ANYMORE." Otherwise, they send you a $200 penalty invoice 2 months later for a service that you stopped paying for and did not use since the end of the term. Competitive rates, yes. Word traps and gouging after the fact, absolutely. Steer clear of them.
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I was in an accident, found to be the other drivers fault. Four days latter the adjuster showed up to view my Vehicle. at this point i thought things are moving smoothly then a month passed and then another... after waiting on hold for hours leaving multiple messages and e mails i received an offer (low) I had to find local adds to prove replacement value. after an additional month after countless calls, waiting on hold and e mails i finally received a reasonable offer. I inquired about buy back and they stated 35% of pay out... I asked for a copy of their policy stating this and wouldn't you know they don't have it on a document. Dealing with your insurance company should not be like dealing with a greasy used car salesmen. After all is said and done i feel like i need to take a shower and find another insurance company fast . My advise is RUN FAST don't let the big bank name fool you. Terrible!