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Last week I tried to obtain a TD Insurance car quote online about 7 times, each of them ending "we are experiencing issues..., contact us 1-877...) So I called and ended up listening to the hold music for 2h 48m for TD Insurance Call Centre agent. After I got a quote, I was given a case number and was instructed to call back with a VIN number once I have the car. I asked whether there is another number for already existing pre-filled quotes and learnt that no, I would have to call 1-877 again and wait for over 2 hours to get a policy. Today, I spent 3h 56 minutes from 12:03pm to 3:59pm listening sickening music that makes you brain dead, after which the call dropped. As I need to pick up my car today and I do not have another policy, I called back. It has been already 2h 12m as I am on the second bout of sickening hold music, completely drained after the current total 6 h 8 minutes hold. And I don't know how it will go once I reach 4 hours again.
I wanted all 3 insurances with 1 company and being a TD client I applied online and got my policies going. When I called to see where my policy was online I could not find it. They could not find it and would call back. I went through this numerous times. No problem taking your money, 5 stars for that. I was told all policies would be in one convenient place online, right. I have my house insurance but the other day when I called about my truck insurance and why it is not with my house policy I was told it could not be done. Phone calls, emails, just get one nowhere but I will never go paperless again. They all just want your money....