TD Insurance Auto Insurance Reviews

Due to vehicle shortage, TD and the appraiser purposely decided on the "total loss" of my car.
The value of the car also is being lowballed and there is no chance to negotiate. TD has set up the situation with two bad options for me to choose from:
1) Sell the car for cheap. They will not re-evaluate the value of the car when asked!
2) Keep your broken car with a "salvage" title. You pay for the repair and costly process to re-brand the car from "salvage" to "rebuilt".
TD claim manager, Giselle Z. said: "TD has the right to determine if we will repair or offer a settlement". In my case, TD chooses not to repair my car. So which of the two losing options should I choose?
I have been with TD for over 10 years with zero claims. Now for a not-at-fault claim, I must fight just to have TD repair my car.
This is a $5000 case. Imagine what will TD do for a personal injury case?
I have escalated my case to the next level of the TD complaining process.

A woman hit my car. It was deemed her fault. TD is her insurance company but they will not talk to my insurance company. They are unprofessional and a terrible business. Now I have to cover my $500.00 deductible. Stay away from them like the plague.

You are their valuable customer unless you have a claim. Then, they become your enemy.
I had two not-at-fault accidents (got full coverage), and they made my life crazy messy. Not a good scope for rental! This means there is no rental coverage in your critical moments! You have to find a mechanic shop yourself! Then, when you find one, they change their mind to not repairable. Immediately, you have to return the rental and wait a century for them to give you a cheap valuation. They send you an email at 3:59 PM, And when you reply, they will answer you NEXT WEEK with new requests! Please do not waste your tile, life, and money there!

My mother used this unscrupulous company for her insurance. She got in an accident. Wasn't her fault. And they never settled her claim even though she sent all the necessary paperwork back to the adjuster. Adora F. He kept stalling. Lying. And finally. 4 months later my mum passed away. Due to some of the injuries she sustained while the accident. Then as executor of her estate, I noticed they. Kept taking premiums from her account. When she never had a car since her accident. So they knew this as. They never settled her claim. I'm trying to get closure on this. Case and all they do is put up more and more blocks or ask me for signatures from my dead mother. Even the TD Bank manager who was working with me to settle this was shocked at how absolutely difficult they are being. Looks like I'm going to have to sue! Because they refuse to accept that I'm the executor. Even though. TD waived to probate and deemed me executor. I can't believe that a chartered bank. As credible as TD. Would allow this criminal scam company under their umbrella. Don't use this Company TD Insurance is a scam and will never pay and keep taking premiums when not entitled. I had to close my mum's account to get them to stop. As they didn't accept the death certificate either.

I had an accident and I was at no fault. It doesn’t matter to them if explain the whole situation they will think and do whatever they want to.
I had a new car just 8 days driven and got hit by a vehicle. Airbags were deployed and had damaged bumper and other parts. It was nonrepairable but they assigned it to repairable not because in actuality it is just because they can’t write off that much amount. Really hurtful.
I am worried about safety more. If something happens in the future just because of repaired part who is going to be responsible for that?
Would not recommend it to anyone honestly. They don’t value your money.

My husband got into an auto accident which was not his fault and now they don’t wanna help us with coverage. They kept increasing his premium every year. Can’t give us rental nor give us any idea how much compensation we deserve. They think it will most likely be a write off.
Claiming they’re still reviewing case. Bunch of crooks. Thank you TD, we’re not dealing with you guys anymore, and we will make sure no one else will. Hope you can sleep at night knowing you steal from people and refuse them help. Province of Ontario really need to investigate this company and companies like them.

I had an accident with the police report of 0% responsibility. I spent much time reaching them even when I put the voice mail for the representative. They provided us wrong information regarding the garage where our vehicle was, resulted in many other difficulties and cost for us. Even after there was no contract with them, they deducted our monthly fee! I will definitely change my insurance for my new car.

This is a deeply flawed and incompetent insurance. It is all about bumping up the premium at the slightest opportunity. The adjusters are all in the game. Don't let big name fool you. Any other insurance is light year better. I don't understand how a 100% fault judged by the police and at fault driver's insurance against the reckless driver would suddenly changed to 50/50 by TD insurance overnight. Awarding a 50% at fault against me for nothing is a very clear case of pure injustice for profit at all cost. Worse still didn't get to know until about a year renewal date and outrageous premium. My advice? Look else where if you want to keep your sanity. They will make you pay. My dealings with them comes to an end and will never recommend this bunch of incompetent people parading themselves as professionals.

Last year Nov, in a no-fault incident, my car was total loss. However, no agent contacts me after a whole month while I need the insurance coverage to rent a car. I have to wait on the phone line and after several attempts I finally reach the supervisor. I was told the agent who handling my case is not at the office and now another agent is assigned. Afterward, the compensation amount is far below market value of my hit vehicle, and it cost me one more week to bargain with the agent for a reasonable price. I immediately cancel it once the coverage period is over, still I need to schedule a phone call in order to cancel it. The customer service has bad attitude and does not care if I cancel it or not. Overall, price isn't attractive, bad CS, worst claim experience. I will NEVER use any service from TD, including bank service.

I am very disappointed with TD Insurance due to their poor customer service and lack of communication. In August 2023, I was driving in heavy rain, and water damaged my car engine, causing it to stop working. I filed a claim immediately and explained my situation. Despite my concerns, TD Insurance insisted on repairing the engine instead of writing off the vehicle. This is a family car, and replacing the engine raises serious safety and reliability issues. The car has been sitting exposed to snow and rain for over a year, which could cause further damage, including rust and other safety problems. To make matters worse, I have been trying to contact my claims' advisor, but each time I get no response to my emails or phone calls. I also requested a rental vehicle, but no one has addressed my requests. This experience has been incredibly frustrating and stressful for my family. I pay full insurance premiums, yet I have received no service or resolution for my claim. The lack of communication and disregard for my safety concerns is unacceptable. I urge TD Insurance to take responsibility for their customer service and address claims in a timely and respectful manner.

I would not recommend TD Insurance to anyone based on this experience.