TD Insurance Auto Insurance Reviews

Been with TD insurance for 15 plus years. 30 year clean driving record. My premiums keep going up and up and up. Finally I had enough and called around and got my insurance for about half TD was offering me. Not sure why TD is so expensive needless to say I switched insurance companys

I've been with TD Insurance for over 20 years. This is has been my experience:
1. They only care about new customers; not existing ones. The proof is that when you call, the wait time for the new customer line is typically under 5 minutes and for existing customers, it is at least 1 hour (if you are lucky). The trick is to select "new customer" when calling as they will still help existing customers when you select that option to skip the ridiculous wait times.
2. This past year, they raised my premium by 40%! I had no claims, no tickets and had the same car as the year before. When I called to inquire, they claimed it was because of "my area". That would mean that nearly everyone would have had to be in an accident with that type of increase! Even more unlikely during Covid. I contacted a broker and she found multiple carriers offering insurance at around 40%-50% less than what TD was offering.

Customer service used to be good. Now I don’t know if I will be able to understand the agent who answers.
Call wait times have increased and the hoops I have to jump through before they will even help me are getting unbearable.
Fix your customer service department! Your rates aren’t that good.

My home and auto insurance rate keep getting higher every year even if I never had any claims. This year, I got my full G licence and instead of getting a lower rate, they increase my auto insurance by more than 70cad per month. Needless to say, I switched to another insurance company.

I'm not sure what COVID 19 has to do with their very lengthy phone queue. If anything, there should be fewer accidents therefore fewer claims to process, fewer new vehicles purchased (therefore fewer new policy sales) but perhaps more people with time on their hands to spend all day on the phone with TD? I've not had an accident since 1998 (not even a traffic ticket), so finally I got sick and tired of spending $2,600 a year and went with another company. Was able to combine house insurance with auto insurance, add another driver and it was still a thousand dollars cheaper. If you have TD Insurance, find a cheaper and better alternative, then take a day off work and call TD to cancel.