TD Insurance Auto Insurance Reviews

I wish a person could just call the New Brunswick office. Always a great experience when dealing with people who understand English. I am tired of dropped calls from East Indians. Unknowledgable employees from Ontario. Just spent 50 minutes dealing with someone who had no idea what they were doing. Gave up. Hopefully my call tomorrow goes thru to New Brunswick. Also, the new phone system is terrible.

I have been on phone for more than one hour and a half to add a new car. You need to change your system and train your employee

My husband got into an auto accident which was not his fault and now they don’t wanna help us with coverage. They kept increasing his premium every year. Can’t give us rental nor give us any idea how much compensation we deserve. They think it will most likely be a write off.
Claiming they’re still reviewing case. Bunch of crooks. Thank you TD, we’re not dealing with you guys anymore, and we will make sure no one else will. Hope you can sleep at night knowing you steal from people and refuse them help. Province of Ontario really need to investigate this company and companies like them.

Their service is not good. They talked to me 313$. Now they are charging me 517$. I have no accident. I have two please tickets. My car price is just 6000$ just and an insurance monthly of 517$. It is profitable for my car...

TD Insurance is a dishonest company that will steal your money, as just happened to me.
Recently TD made an unauthorized withdrawal from my bank account, in effect, an extra month’s payment.
After 4 phone calls, one when I was cut off, another when I was promised a call back by a manager, which never happened, I was informed that this was because their computer identified me as being a month behind in my payments. No one could explain how this could be true since I have been insuring my vehicle for 7 years with my monthly payments on automatic withdrawal from my bank account.
I have never missed a payment for both our vehicles and also our house insurance.
In addition, we have never made a claim in the 17 years we have had insurance with TD. Where’s the loyalty? Where’s the respect? My advice, stay clear of this insurance company. Thieves!

TD insurance is terrible. We went with them for our new vehicle told them we wanted full coverage for everything and anything that could happen. We got in an accident they told us if it was a written off we were not covered. We told them when we got the insurance that we asked to be covered for everything including write-off. They said they would review the tapes and get back to us it's been months we have called them twice and all they say is it's still under review. Luckily it was not a write-off and the car is fine. I would get rid of TD as soon as possible if I was you!!! Terrible service!!!!!

They send you to a cheap repair shop and will not let you go to the dealers. They will charge you more and they will not tell you how much more. They are so hard to deal with. I will not stay with them

First, TD debited my bank account for my adult son's new car insurance even after I told TD not to charge my account for his insurance. When I noticed the deductions coming out of my account and I contacted TD, they informed me I needed to fax them, yes fax them a piece of paper with my signature and my son's signature on it to even discuss the matter. After multiple months and conversations, I decided to cancel my insurance with TD and they slapped me with a $250 penalty on my way out the door. As far as I'm concerned, the TD group of companies has no scruples. Beware.

I had them for two years. My rates kept shooting up. Then I had surgery, so-called customer service to get them to change my payment dates, they only changed for 1 month. So next month rolls around, I was on bed rest just having my surgery thinking my payments were moved because I did it previously… nope. They charged me it didn’t go through. So then, they charged me an NSF fee on top of it all. Reviewed previous convo (like having the murderer investigating his own crime scene) and said I never moved anything????? Ummm then how did my bank know about it then? Oh right, because I took like 2 hours the previous month to make arrangements with all my creditors to make sure it was handled before my surgery. My husband even heard the convo I had with TD. They lie. They will rip you off then act like it’s your fault. Gaslighting is a real issue with TD.

This company has been taking money from my account for over 7 months for a policy I had cancelled. I keep contacting them every month and they keep giving me the run around about how it’s their fault and they will return the money yet every month they keep taking the money. They will not fix the problem or reimburse me for the money they stole.