TD Insurance Auto Insurance Reviews

Cancelling for sure! Worst wait times, horrible process. Not worth any possible savings. A different person each time... all lost in the sauce

By far the worst insurance company I have ever dealt with!!! They're just money-hungry people, you would have thought that because you are paying a well-known bank that you will be fine and everything. Well in this case TD isn’t!! They are good in their day-to-day banking needs and business banking but not for auto insurance. Still waiting for my car to be fixed and it’s been a whole month, haven’t been approved and then to top it’s they missed up on my address so my premium amount changed. I had to pay a cancellation fee for me to leave this stupid insurance and get a better quote from somewhere else. STAY AWAY FROM TD INSURANCE!

High cancellation rates. Hour-long wait times. Significantly more expensive. Call center employees are extremely rude.

I was on the phone for over an hour. I kept getting put on hold because “he couldn’t find my address.” My sister also has insurance with them so my address is already in the system. I could hardly understand the guy, and he asked multiple times for me to repeat my information. He didn’t tell me the prices of what he was trying to add to my policy. I’m giving one star because I can’t give 0...

I called and waited 40 mins.
I called to discuss the renewal for the 3rd year with them.
Didn't get the discount promised if I use their app.
The agent had such a bad attitude and was so rude, that I decided:
"You know what, just cancel the policy (home and 2 cars)"

I had an accident with the police report of 0% responsibility. I spent much time reaching them even when I put the voice mail for the representative. They provided us wrong information regarding the garage where our vehicle was, resulted in many other difficulties and cost for us. Even after there was no contract with them, they deducted our monthly fee! I will definitely change my insurance for my new car.

Don't go with TD insurance! Their customer support is the worst I have ever seen. You are on hold for at least an hour with the same terrible music on loop every 10 seconds. I am so disappointed! I am changing over all my insurance to a new provider.

We've been with TD for 20 years for home and multiple vehicles/rvs etc. What was once excellent service has gone so far downhill, we will be switched providers this year. Spend hours on the phone, before getting dropped and they don't call you back. The only way to complete is another 1.5-hour wait on the phone, only to be dropped again.

We are trying to get an estimate to add to our auto policy. We have called 4 times at different times to add a car to our insurance policy. Each time we have been put into a queue. Each time waited for more than 30 minutes and there was no answer. There is no mention of the estimated time to reach an insurance agent and there is no call back service. We simply got frustrated and hung up.

These guys are the worst company I have ever experienced in handling their logistics for customer services. I would not recommend doing business with TD INSURANCE.

We will be looking for another insurance company for our home and automobiles upon the expiration of the policy.

Brutal - the VP of customer services should be fired.

I got a letter in the mail with my policy number and the amount due. I have called several times in order to pay this bill. They cannot find my policy number, they keep putting me on hold, transferring me and hanging up the line. Last time, I advised them and they said that they would call me back if it were to happen again..... Obviously, no one called back. This is completely unacceptable and frustrating.