TD Insurance Auto Insurance Reviews

Something is wrong with this company. It's like they don't want to be in the insurance business anymore. I've been with them for over 20 years and will be moving all my business elsewhere.

Waited over an hour on the phone just to renew my home insurance in October. Will be finding someone else next year.

After they raised my auto-renewal premiums by 20% for no reason (20+ years accident-free), I shopped around and found another broker that was 60% less expensive. When trying to call them to let them know I won't be renewing, the phone system indicated a 1 to 2-hour wait just to talk to a rep.

It has been so impossible to contact my TD Ins., I have had to cancel my insurance policy via snail mail ($11.35 Canada Post). I received a notice on Oct. 27th that this was done, and that I would be receiving a refund. Instead of a refund, they debited my account for the amount of the reimbursement. I have sent another registered letter ($11.35 Canada Post) to get the money back they took, to obtain my policy cancellation refund and to pay the postage costs I endured. To debit someone's account without authorization is illegal. The fact that this is done by a bank is worrisome. The letter was posted on Nov. 6th, I await a response.

Don't buy insurance here. No one answers the phone. 1 hour and 15 minutes and still no one answering. 15 minutes I can handle but when it's over an hour that's crazy. All I want to do is cancel my insurance.

I tried to call them, the system put me on hold for 20 min and then dropped the line. It happened 2 times. I greatly regret that I brought my lightly damaged luxury car to TD Insurance claim centre. They said that they will assess the damage on-site, instead, they just confiscated my car! They sold my car to somebody shop in Burlington and offered compensation to me that was not matching the car value. The process was slow, took about 3 weeks to negotiate compensation with them and another couple of weeks to get the money.

TD Insurance is the worst insurance in the world! I made a claim in May 2020 and didn’t get my claim dealt with till September 2020! Do Not Insure Your Car Or Anything With TD.

Their customer service has gone from good to awe-full. Wait times are beyond acceptable just to finally get through to incompetence. They tell you to go online to manage your account. The online portal is useless and the online chat is not available. Talking with one of the representatives was poor.

I've spent countless hours on the phone to get through to uninformed agents who have been able to answer my questions and keep passing me around and having me call other numbers. What is the point of having insurance and paying premiums if they become impossible to use! Seems like a scam - look elsewhere for your coverage, in my opinion!

I have both home and auto. I have questions and have tried multiple times to reach them by phone (leave it on speaker so I can continue with activities) and eventually give up. They have sent me two identical invoices for my home and have raised my auto insurance. One is due tomorrow and another due next month. Do they have any employees at all? I would give them a zero!

Been with TD for a very long time - two cars, two homes. Rates are not bad but the service has really gone downhill. Waiting on a call for 2 hours - now how is this related to COVID. You do not have phone agents working from home? This is a way for the company to reduce staff costs and blame it on COVID - profit-driven. Terrible

I have been using TD insurance for the car for many many years now. Recently, their Customer Service has become so awful that it is almost like a nightmare. The only reason I am not taking out the business to somewhere else is the fear of talking to the Customer Service for cancellation. I would get my courage and TIME (wait for an hour with few call drops) to cancel with them. This is so ridiculous and unacceptable...