TD Insurance Auto Insurance Reviews

Their customer service has gone from good to awe-full. Wait times are beyond acceptable just to finally get through to incompetence. They tell you to go online to manage your account. The online portal is useless and the online chat is not available. Talking with one of the representatives was poor.

Recently I had got into an accident and filed my claim and after called them so many times and trying to reach them which is the hardest thing. You cannot reach these scammers easily my claim is still pending for the past 5 months and now the adjuster told me they are denying my claim as they told me my car damage did not happen from an accident when I told them I want to take my car fix myself and sort this myself they told me I can pick my car. Apparently, there is a 6000$ storage charge in my car and they killed my car value and the worst part they lied that they want to keep the car in their yard as it won't cost any storage but my car is in some auto shop in Toronto. Really fraud and scamming insurance company. I will go to court for this but people stay away from them they are fraudsters. I want to give them 0 stars but there is no option for it.

I've spent countless hours on the phone to get through to uninformed agents who have been able to answer my questions and keep passing me around and having me call other numbers. What is the point of having insurance and paying premiums if they become impossible to use! Seems like a scam - look elsewhere for your coverage, in my opinion!

I have both home and auto. I have questions and have tried multiple times to reach them by phone (leave it on speaker so I can continue with activities) and eventually give up. They have sent me two identical invoices for my home and have raised my auto insurance. One is due tomorrow and another due next month. Do they have any employees at all? I would give them a zero!

Been with TD for a very long time - two cars, two homes. Rates are not bad but the service has really gone downhill. Waiting on a call for 2 hours - now how is this related to COVID. You do not have phone agents working from home? This is a way for the company to reduce staff costs and blame it on COVID - profit-driven. Terrible

I have been using TD insurance for the car for many many years now. Recently, their Customer Service has become so awful that it is almost like a nightmare. The only reason I am not taking out the business to somewhere else is the fear of talking to the Customer Service for cancellation. I would get my courage and TIME (wait for an hour with few call drops) to cancel with them. This is so ridiculous and unacceptable...

I have spent over 5 hours on hold in the past three weeks trying to make a change to my policy and to enroll in the TD MyAdvantage program. It took three calls to get the activation code to enroll in the program. After the third call, the code did not work, so I am still not enrolled. Each time I am on hold for at least an hour, oftentimes I just get disconnected while waiting for the next person. Absolutely the worst customer service I have ever experienced.

Horrible hold times for customer service, non-competitive rates, provide false information, so far have waited for 5 weeks for a refund on a cancelled policy. No call back from management on escalated calls. Offered no discount for reduced driving when no longer commuting to work due to COVID. Do yourself a huge favour and go elsewhere.

The worst customer service I’ve ever received. Wouldn’t recommend this company to anyone. They can’t even provide you with basic documents. I've been calling for a tax letter of premiums paid for 6 months. Still have yet to receive it. I’ve made so many complaints and phone calls I’ve lost track. I’ve had managers call me only to say they will call me right back and then they don’t.

I bought insurance for both my cars. I was happy with the price and everything. Recently I sold one of my cars as it was not suiting me anymore. Have been trying to reach them on phone for 2 and a half hours now. Waiting and waiting. I have tried that before and usually, it takes ages to get connected. So I thought whatever I will just leave it as I have no time to deal with it until I buy my next car. So I wanted to experiment. I called them on my wife’s phone and it kept going and going for an hour. So I switched to my phone and did an insurance quote and stated I would like to be called later on to buy my insurance. Before I could close the internet tab I got called. Obviously, the connection interrupted and nobody tried calling me again. So I thought whatever. Dissatisfied with customer service as nobody gives a damn about paying customers but only new potential customers.