TD Insurance Auto Insurance Reviews

I was in an accident on October 8th (not my fault ). I was notified that my truck was going to be a write-off. My adjuster contacted me on September 23 with a very low value for my truck. I want to purchase the same truck the same year but they are all $8000 above. What I’m being given. She told me that I had to return the truck. On the 25th I have written her emails after emails phone calls after phone calls and got no response. I live in Calgary and the adjuster is in Toronto and now I’m being left with no rental no truck and no payment! The adjuster never calls back never replied back to my emails. I don’t even know who to complain about what a mess!!!

Know that if you are assigned an adjuster with TD Car insurance then they are most likely going to leave you high and dry. They will most definitely not pick up your calls, respond to your emails even if you really need to get in touch with them or get back to you anytime soon. Be prepared to pay more for car rentals as they will not investigate the issue timely. (Once the issue has been passed down to your leasing company, TD will do nothing for you even if the investigation hasn’t been completed. Not even cover car rentals. They also won’t give you an update or provide you with a status other then “we are investigating” - this for us has gone on for 4 weeks now). You can count on TD car insurance to make a bad situation even worse and mess with your mental and financial wellbeing. Definitely not worth being a client.

The invoice said 30 days. Customer service says 4-6 weeks. It's been 7 weeks and no refund. Absolutely ridiculous. This company is so unorganized.

So, 2017 I was parking at my friends driveway which is on a curve and I ended up hitting the bumper of a rental Yaris on the curb. That caused damage on the plastic screws on the bumper and the rental company had to replace the whole thing. I called TD Insurance to ask them how it WOULD work if I use them to repair but I ended up using my Visa insurance because it would be cheaper for me. Anyway, after a while, I left TD Insurance to go for another company and now I was asking for a quote for a third party and they say I have an accident at fault on my record from 2017! These people put on the file that I was at fault for an accident?! I didn’t even use them at that time and my insurance quote is doubling because of that. Do not go with these guys, they’re useless and don’t care about customers.

I bought my first new vehicle in 30 years and unfortunately had an accident 10 weeks later... Electronic emails constantly but not a single person to ever talk to. Hours of wait times on the phone and days without a return call. Then the company goes behind my back and authorizes repairs without calling me. They authorize 39 thousand in repairs on a 48 thousand dollar vehicle, not including mechanical costs and want me to wait 3 months for delayed GM parts plus a month for repair including the replacement of 4 of 6 airbags. This company plans on spending a total of 15 thousand more to repair the vehicle than it would cost to replace new. This company is a complete joke to deal with and forget talking to anyone. Now after 40 years of driving with my first accident claim I understand why they are rated by the public as a total disaster. TD, you don't deserve your one out of 5 stars rating.

Terrible customer service. They auto-renewed my policy (without my permission) after I moved out of the province. When I then called to cancel my insurance, everything seemed fine. I then began receiving letters and phone calls threatening that if I didn't continue to pay my premium they would cancel my insurance. Great! I wanted my insurance cancelled, which I why I called you and cancelled. After hours and hours on hold on my third call with them, I am eventually told that I owe a $114 in cancellation fees. I refuse to pay it. End of story. You renewed my policy without my permission after I moved out of province and refused to cancel my service when requested, threatened with letters and phone calls, and now you want more of my money? Not going too happy. BBB claim opened. Happy to take you to small claims court. 5 years as a customer with zero claims and this is how TD Insurance will treat you. I highly recommend avoiding this company.

Avoid getting auto insurance with TD insurance as they will rob you of the way that you will not know. There Cancellation Fees are too high. I was having the insurance with them and then I cancelled it. The insurance lasts only for 2 to 3 days. They never contacted me for any cancellation charges or anything like that. They never emailed or mailed me any invoice. Now after a year, I received a phone call from a collection company that I owe C$580 as a result of the cancellation of the Auto Insurance a year ago. I left shock that how it could be C$580 for a couple of days insurance. I called TD Insurance and the agent told me that it includes insurance plus cancellation charges plus the late fee to add up to C$580. I asked him why the TD insurance never contacted me for a period of one year and they direct send the case to a collection. The agent said that TD has contacted me but I am still wondering when and how they contacted me. Now I have to pay these unsolicited charges. AVOID TD AUTO OR ANY OTHER TYPE OF INSURANCE THEY ARE ROBERS.

They did nothing for me. Put in a claim for motorcycle damage from a massive pothole that was unavoidable. Would not cover the costs for assessment of damage from Harley Davidson dealer. Did not pay the GST on repairs and were unwilling to go after the owner of the property where the pothole was to cover my $1000 deductible.

Avoid if possible. Every time I need to contact them it would take at least 3 hours of waiting on the line, then they charge an immense amount of money for no service whatsoever. Look at deductibles and see what their actual offer for their price. Definitely not customer service.

We received a letter from TD Insurance dated June 18, 2019. The letter informs us that our premiums had been miscalculated and we are owed $1826.73. The cheque was made payable to both husband and wife. As we do not have a joint account the bank would not honour it. TD was contacted, after hours on hold. It is now September 27th and we still have not received the cheque. Shame on you TD. Your lack of customer service and satisfaction is abhorrent.