TD Insurance Auto Insurance Reviews

My experience with TD insurance was extremely disappointing. We filed an insurance claim, only to be informed later that they wouldn't cover it. To make matters worse, they increased our insurance premium immediately after, which felt like a blatant money grab. When we tried to address the situation on the phone, the representative's unprofessional behavior included laughter, making it clear that they didn't take our concerns seriously. This type of customer treatment is completely unacceptable

They're incredibly rude. They speak as though they don't need your service. The customer service is horrible.

My home and auto insurance rate keep getting higher every year even if I never had any claims. This year, I got my full G licence and instead of getting a lower rate, they increase my auto insurance by more than 70cad per month. Needless to say, I switched to another insurance company.

TD Insurance asked me to install a Security monitoring device on my car as my car is a high risk vehicle. They were going to reimburse cost of installation.
I told them I was planning to change car and would install it on the new car as I was buying newer version of same vehicle.
By the time I found a vehicle and changed, they canceled reimbursement option without informing me and now have played the game of making me pay for the device with the threat of otherwise increasing my premium.
TD is an UNETHICAL organization so be careful when you deal with them.

Normally I expect an insurance provider to be bad after signing up. They'll do anything for your service, and then turn a blind eye. This was a blind eye before they even had my service.

Their online system wasn't working. It kept saying they couldn't verify my identity after they were supposed to send my phone a code (which it didn't). So I talked to CS, and they confirmed there is no reason I shouldn't be able to buy online, and gave me instructions to clear my cache, restart my browser, and retrieve my quote.

Only their own instructions don't work. There is no button to retrieve quote.

So I rebuilt the entire quote from scratch, on a new browser with everything cleared and it still didn't work, and he confirmed that while he could help me, I would lose the 5% online discount (which would work out to be like ~$85)... So I have to pay an extra $85 because your system, and their own instructions don't work (tried on 3 different browsers, and mobile)???

And again, if this is how bad their system and customer service is before I've even paid them, I can't even begin to imagine how bad it is after they have my money...

This is to let the world know that TD Insurance is a scam. I have been paying my premium regularly for many years and the very first time I have a claim due to a little damage to my car rear bumper has been a big issue in over two months now. Their approach is unprofessional and unbusiness like.

Went with TD because I got discounted rates from being alumni.
When I tried to renew my insurance, all my accounts were closed due to a late payment. This meant that I couldn't even view the invoice to pay them.
Their phone service is pretty good when you catch them within their working hours though.

I've been with TD a few years now and started out pretty reasonable but five years in I am paying more than I ever thought. So this week looking for boat insurance! They won't cover boats older than 15 years and over 26 ft. Which forces me to switch companies if I want coverage. I'd call this anything but full service.

We had recently put through a claim on our auto insurance policy for a not-at-fault accident. To say our experience with TD Insurance has been a nightmare is an understatement. Our adjuster Adam refused to answer phone calls, ignored emails for days, lied about sending out a payout check and even went against TD's own policy. We will 100% be switching insurance providers immediately and I strongly advise anyone reading this to stay far away from TD Insurance. Insurance is affordable however it's when you put in a claim that the nightmare begins.

I wanted all 3 insurances with 1 company and being a TD client I applied online and got my policies going. When I called to see where my policy was online I could not find it. They could not find it and would call back. I went through this numerous times. No problem taking your money, 5 stars for that. I was told all policies would be in one convenient place online, right. I have my house insurance but the other day when I called about my truck insurance and why it is not with my house policy I was told it could not be done. Phone calls, emails, just get one nowhere but I will never go paperless again. They all just want your money....