TD Insurance Auto Insurance Reviews

On Aug 6, 2020, started a process to buy home and auto insurance. Their phone queue is brutally slow. Took 4-5 hours in a queue to get it finished. Online quote and purchase a sketchy, slow, unreliable process. Once set up, technical difficulty with myinsurance.td.com that prevented me from looking at the details. I am cancelling the policies. Not going near them. Horrendous stories of the complicated unreliable process when a claim is involved.

I wish I could give them less than 1 star. I have a car that I need to add to my policy, but I've been on hold for over an hour for the last three days. I don't think they have any advisors and have gone out of business. I'm also looking for house insurance so as soon as the insurance broker that I contacted me for that calls me back, I'll be finding a new company for car insurance as well. Bye-bye TD.

Long waiting hours. Uneducated customer representatives. They don’t know how to talk to a customer. I waited for an hour and I was talking very gently to him but all of a sudden he hanged up on me without even completing my request. Disappointed.

Over two hours on hold with them prior to COVID. Since then I had to call them twice to cancel my insurance with them I've spent 7 hours on hold with them in the last week just trying to get my last month's payment out of them. By the way, even if the customer service representative won't cancel your insurance for you when you call they won't give you your last month/deposit back they charge you the exact amount of money to cancel. When you buy your insurance with them they say you going to pay the first and last month's insurance payment but that's not the truth. They actually charged me $260 upfront and my insurance was quoted at $117. I was supposed to get half of that back but they just do what insurance companies are good at the lie and lie some more to take your money and when you have a claim they will do everything in there power not to pay you. Also, they didn't even call me to spike my insurance premium they just took money out of my bank account without my permission!!! Also, they will not communicate with you via email so you have to spend a ton of time on the phone just waiting to talk to a person that really only seems to be interested in taking your money! Because of my experience with this company, I will never even consider using TD bank for anything not even for a mortgage. They have lost a customer for life. There are cheaper better rates out there too. With better companies. I save $40 a month by switching with the same coverage!

Good luck getting to talk to anyone. When finally manage to, the line drops. Multiple times. If you live in Alberta and call them, they need to transfer you to a representative in AB (no direct # to call for Alberta) = another hour waiting.

With the COVID I understand that I will have to wait. But after calling every day, waiting on hold for hours each time, I am yet to get a person on the other side. I need to cancel my auto insurance, as I had to return my car. I’ve already had an NSF on my bank account, and don’t need another! ANSWER YOUR CUSTOMER SUPPORT LINES!

Requested callback function but when the phone rang, TD automated message said technical difficulties. Then tried waiting on hold instead, had to wait 95+ minutes. Terrible service. Also took a long time to get a quote on the claim amount.

For any change in service of auto insurance, you have to hold the call for one and a half hours.

Over 2 hours on hold with them, every single time. Guaranteed. Once waited for almost 4 hours. Absolutely terrible!

Avoid this company, customer service is horrible! I don't think one-star describes the bad service they have. The replay by email in days! And usually with general responses and not adequate with the question or complaint of the customer. And the worst is the same if you call them, no people training with the products, so my advice AVOID THEM! And all these issues that I had it is only to ensure one car I cannot imagine if it is a crash! AVOID THEM!