TD Insurance Auto Insurance Reviews

-10 stars if I could. I was in an accident a few years ago. The car was stopped for at least 5 seconds before being sideswiped. I just found out recently when getting another insurance for another car that TD claimed we were 100% at fault even though dashcam footage says otherwise. We were not told this. TD tried to write off the car for nothing. When we tried to drag on the case to receive more money for it, I guess they just decided we were at fault. Absolute scam of a company. No longer going to be banking with them either.

I have been with TD Insurance for over 10 years. I have involved in an accident in which a dump truck sideswiped my car on the left passenger side. I had filed a claim with TD Insurance. Even though the other driver was at fault, the claim adjuster took a month to get back to me and finalized my claim. The adjuster was terrible and she never answered my phone calls and replied to my emails. Two months after receiving emails and letters saying they have closed my claim, the adjuster sent me another letter saying I am at fault 50% without contacting me or explaining to me how they got to the conclusion. They did not even ask if I have any proof to show that I am not at fault. I called and emailed the adjuster and she never replied to it and just completely ignored me. I would never recommend TD Insurance for anyone and TD Insurance has the worst claim adjusters and they are all terrible.

I assigned three adjusters with TD car Insurance. They never answered the phone and didn`t reply at all even though I put so many messages. That means they are cheaters. I also called TD Insurance so many time and they only gave me adjusters' names and numbers. Still, they did nothing for me. Every day, my lunchtime I called them because I don't have a car to use. These days I use public transportation. More than ten days nobody answered me. Please stay away from TD Insurance.

TD is all about money-making, I cancelled my insurance after having it for 3 days. I am a first-time driver and did not know you had to pay cancellation fees, this was never notified to me from the beginning. After I called to cancel, the guy who cancelled just cancelled it and came back saying I had to pay $284. This guy was heartless, their customer service is horrible, I would never go back with them. It is still cheaper for me to pay them and leave cause I've gotten a better deal elsewhere. I'm not surprised that there are so many bad reviews about them.

Had a collision claim 5 months ago, Was very bad experience with TD, they tend to prolong the matter intentionally to pay as little as possible, requested to escalate the claim but the internal escalation is not done effectively. I had to contact a lawyer and after he wrote them they resolved the claim and covered all expenses 2 days later. Their operation is no different than a scam artist.

My car was rear-ended by TD's insured client. The bumper and trunk were broken, but the car is still drive-able and repairable. However, TD gave me a very low price of a total loss, only half of the market value of my car and they wanted to take the car. Same as how TD treated their other customers, they don't answer phone calls or reply to emails. The Ombudsman and Customer Service Department just play Ping-pong. It has been 3 months and a half and it still has not been resolved. I was advised by my friends to go public-call CBC or Global News. This is the worst company I have ever dealt with. So many people complained. It should be closed!

My own experience was on 2 occasions TD insurance made a charge on my account before the agreed-upon date thus leading to an NSF charge from them. On each of those occasions, they on their own suggested a new day for taking out but still, they were inconsistent with the days. What I can't seem to understand is why the inconsistency and if this was pecuiliar to me. Anyways, I am just got a few months left and switching for sure. My fear is I hope when I cancel they don't hit my account again.