TD Insurance Auto Insurance Reviews

Had to give 1 star because the review does not accept it if you do not put any. I know the value for money should probably be a bit higher but no, it is not a good value as the service for customer service does not exist. I actually have a theory that there is only one person answering all calls and another one doing the online one. Been trying since 08.30 and at 17.30 still did not manage to reach them. Started the day by calling their number, after over an hour I hung up thinking the call must be wrong somehow. Called back and chose the callback option. Get the call back maybe 30-45 min later and waited another 30 min with no answers.... did it again, the same thing, then tried thru the net, while simultaneously calling, 2.5 hours into the call the phone hung up. (after some 1.75 hours somehow got directed to website customer service, which could not do anything but redirect me). Then after roughly 2.75 hours on the site, I had to take care of my daughter because my waiting number just went magically from 2-3 instead of going down so of course in the 5 min someone on the site appears but I am not in front of the computer as like I said I took 5 min to make sure she was alright. So in that less than 5 min, the representative closed my window and because it is past the closing time I can not go back. Oh did I mentioned the website kicks me out before that 2.5 hours because it bugged and totally shut my customer service chat window... So yeah, I am now back on the phone since they are open until 2000, 30 min in, hope the wait won't be so bad this time since I wasted literally a day on this. All this to find out if there are fees in cancelling before the end of the contract with them as there is no way I am wasting time like this again. My consolation is that I actually did not have any emergency that required counselling as I would have been totally on my own... TD, I have seen and heard of bad customer service, but you are on your own level, way up there, or down depending which way you look at it.

I have been with them for 12 years and recently I have spent 5 days with 5 hours hold to make simple changes with them! I can’t wait till I cancel them... also their hold music is sooo annoying...

I was a customer of TD auto insurance in Kingston, Ontario, for one year with a new car. And most of this year is the pandemic year 2020, which means minimum driving. I just drove 3000km with no claims and no records of any kind. My reward for my good driving history is the increase of 20 dollars in my monthly payment during the renewal process. I asked them to rethink my rate, and they told me to cancel. And I did it immediately. It is frustrating that these companies rob us of high charges, and there is no one in Canada to protest it.

I’ve been on hold for 2.5 hours and counting. Bought a new car and need to switch over insurance. Hope I get through soon. There goes my Saturday...

I tried calling a few times. Have totally given up after 6 attempts. They should at least give the option to call you back, or tell you the approximate wait times! I’ve been a customer for many years, and I’m thinking of switching because they simply DONT PICK UP THE PHONE!

I had TD Auto insurance for 3 years now. Each year my rates went down. Not by much but down. Completely clean record. My insurance just renewed and my premium went up to $900. That's right!!! I went from $176 monthly to $246 monthly when it should have gone down. Their explanation was due to COVID. How is that my problem? Needless to say, I will be taking my business elsewhere!

I remember when TD Insurance took pride in their business. This is the worst company I have had to deal with in recent months. Auto email responses promise a response to queries within 2 business days (or after) but no response yet and it has been about a month. In addition, agents promise to call back and of course that does not happen. You have to wait for over 1 hour with fingers crossed that you do not get disconnected and if you decide to request a call back it never happens. I have been waiting for 2 days now. TD Insurance - you lack pride and common decency. So sad that you have lost your vision.

They don't answer the phone (several times over an hour waiting), the on-line "chat" doesn't connect, and they are not answering questions by email either. Is this TD or some sketchy boiler room operation?

I had TD auto and home insurance for years. Never had a problem until recently. Tried to add a second car, it was too expensive so we cancelled and moved our insurance. I cancelled at the end of July. We are owed over $500 and we are still waiting on the repayment! I've called several times about it and was told it was scheduled for repayment Oct. 1. It still isn't in my account. Trying to get through to any customer service representative takes hours! I was literally on hold for over 2 hours before I got through to anyone and that was after multiple phone calls of being on hold for over half an hour, spending lunch breaks on hold etc. A total of 4hours on hold just to cancel and then more trying to find out where my repayment is. Don't go with TD insurance! I've banked with TD since I was 16 and I'm going to switch all my accounts out of TD. It is ridiculous.

I recently bought home insurance and wanted to add car insurance. I could not get anyone on phone - tried for a week - endless wait-times, no way to ask for call-back. There is no way that they would ever treat an actual claim in a timely manner. WORST CUSTOMER CALL EXPERIENCE EVER.