TD Insurance Auto Insurance Reviews

I've been waiting on hold for over two hours. I called in initially to add a new vehicle to my policy and purchase more insurance. I will now instead be cancelling my policy. I can't even imagine how horrible this would be if I had to make a claim.

Currently on hold for 1 hour 55 minutes to get insurance on a used car for my son... Just to get it home so we can work a bit on it... Still waiting... May have to reevaluate cancelling and getting a new company...

I have been with TD auto insurance since 2010. Recently, I have been facing lots of difficulties with this auto insurance. Over 1hour and a half waiting to reach a representative of the insurance, often disconnection in the middle of the talk, increasing the premiums with no acceptable reasons, increasing the charges and having so difficulties to contact the insurance to adjust the mistakes they made, poor and discourtesy client services.
I am looking for new auto insurance now. Any help will be appreciated.

Terrible experience. I called more than 3 times and spend almost the entire day on hold. No one works here, I even called 1 minute after they open still the same.

I had one claim, small, for lost shingles from a wind storm. I was disconnected several times trying to get a hold of someone. It took over a month to actually get someone to fix the roof, and a week just to get someone to tarp the roof. I am currently on hold and have been for over an hour, just to change my car information. This is the worst firm I have ever had as an insurance company.

One of the worst phone service wait time. Totally understaffed. Recently I had three phone calls, each 45min. ++ wait. I also tried e-mail, and it takes more than 3 days to get an answer. Personnel is knowledgeable and friendly, no complains.

Such a bad insurance provider. I've been trying to get a hold of them for days, waiting on hold for hours on end every time I call. When they answer, I will definitely cancel my insurance and switch providers. This is absolutely ridiculous. I hope someone from TD sees this and takes a hard look at what is going on here. Seems to me like employees are taking advantage of the company.

I had requested an Auto insurance quote online and after that, I contacted the insurance agent. After having all the details the person said he can't process. I have to go through the paper application process which takes 4-6weeks! I mean, really, who has time for all this even if you are one of their loyal customers. From the past 4 years, I am with TD bank and this type of services or response is really disappointed.

Trying to make changes to auto insurance and the wait times are atrocious. It was 52 minutes the other day, until I had to give up. It's been 32 minutes so far and I called first thing in the morning. I'll be cancelling my insurance once I speak to someone. Their auto rates are astronomical.

I was getting a quote for auto and home. I am not an insurance agent so I don't know what question to ask except a few questions on liability and deductible. TD would not email quote for me to look at the details and ask me to decide on quote on the phone. The key thing here to remember is once they issue a policy, you pay the money and they will mail you the details. However, if you find any issue and want to cancel the policy, there is a heavy penalty. When it comes to customer-centric policy, TD is 100 years behind.