Car Insurance Reviews
TD Insurance Auto Insurance Reviews
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(582 reviews)
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Accident Forgiveness (1)
Agent/rep attitude (48)
Agent/rep availability (32)
Agent/rep callbacks (39)
Agent/rep knowledge (49)
Agent/rep language skills (4)
App to track driving (4)
Billing/payments (113)
Broker experience (1)
Cancellation experience (84)
Cancellation fee (10)
Claim - adjuster (41)
Claim - denial (9)
Claim - injuries (3)
Claim - not-at-fault (21)
Claim - rental car (32)
Claim - repair shop (37)
Claim - theft (4)
Claim - total loss (4)
Claim - towing (1)
Claim - windshield/glass (4)
Claim payout amount (9)
Claim processing time (53)
Complaints/ombudsman (13)
COVID Handling (5)
Discounts, deals, rewards (11)
Email/message wait time (18)
Insurance Rates, Prices (63)
Interact. Voice Response (1)
Late payment fee / NSF (9)
Legal actions (3)
Mobile app experience (2)
New purchase experience (2)
On-hold times/transfers (17)
Online quoting (3)
Paper mail experience (2)
Parking/pausing policy (3)
Phone wait times (131)
Policy changes experience (20)
Policy clarity (4)
Policy coverage (48)
Rates after claim (3)
Rates at renewal (44)
Rates competitiveness (33)
Rates for bad drivers (7)
Rates for good drivers (18)
Rates for long-term clients (3)
Rates for second driver (1)
Rates for seniors (1)
Rates for students (2)
Rates for young drivers (1)
Rates in bundle (23)
Refund (3)
Renewal experience (12)
Rewards (1)
Snow, Hail, Damage (5)
Trailer/motorhome (2)
Website experience (19)
Wind, Hurricane Damage (2)
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Create trouble for anything you want to do with them, even for simple cancellation. Not recommending anyone to go with them.
I have waited on hold for 45 minutes twice and still have not been able to make my claim. This is my Third call and I've been on hold now for 21 minutes and counting. This is crazy!
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My auto insurance renewal was before I changed the car. Customer care gave me quote but the time of renewal premium was upside down. Customer representative did not act in a professional manner. Coughing on phone very loudly and interrupting my conversation. Finally, I ended the call hanging up on her.
Bravo TD Auto Insurance! I was on a side street, and a car hit me on the right side of my car and drove off. I provided the licence plate to the representative, and within 2 days, I received a call from TD stating they had found the driver and provided me with details to have the front right side of my car repaired. TD followed up with me at before I dropped off the car and the following pick-up. I recommend TD insurance to anyone who is looking for quick, professional services, without long call wait-times and helpful services!
The people at TD were so helpful and easy to deal with after my car was damaged in a hit and run. They had my car fixed and back on the road in a week. I would recommend them to anyone looking for good insurance company. Thanks
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They owe me money after I cancelled the policy renewal...I have complained about the reimbursement not being made three times...and I am still waiting for my money. Each time I am given a new date, which comes and goes without any reimbursement being made. Worst customer service ever...I will never use them again...and I was a customer since 1999.
Terrible wait time, over one HOUR...How is it that such a large company has a wait time of over an hour to talk to an agent?
TD is by far the worst insurance company I have ever dealt with. Every time I call its 2 hours of me sitting on hold. There customer service reps are rude and unprofessional. They charged me for a vehicle I don't even own anymore for 4 months before getting in touch with me. I magically owe them 163 dollars to cancel my policy that I already canceled. They are criminal stay away!
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
Increase premium every year without a reason, even you have a clean drive record and no claim for benefits. When you want want to change to another insurer. TD charges you even more for cancellation fee!!! Don't go with TD.
Called 3 times attempting to buy insurance, each time was told my quote needed to be approved by upper management. I was told each time I’d receive “an email,” “a call in 30 minutes,” and “an email in 3-5 days” once management had looked it over. I didn’t receive any of the 3. Each time I called back and had to answer all the same questions, taking 50 minutes on all three calls. If it’s this difficult to PURCHASE insurance, I can’t imagine how difficult it would be to make a CLAIM. I hung up and called a different provider and had insurance in one hour.