TD Insurance Auto Insurance Reviews

My experience with TD insurance was extremely disappointing. We filed an insurance claim, only to be informed later that they wouldn't cover it. To make matters worse, they increased our insurance premium immediately after, which felt like a blatant money grab. When we tried to address the situation on the phone, the representative's unprofessional behavior included laughter, making it clear that they didn't take our concerns seriously. This type of customer treatment is completely unacceptable

They're incredibly rude. They speak as though they don't need your service. The customer service is horrible.

My home and auto insurance rate keep getting higher every year even if I never had any claims. This year, I got my full G licence and instead of getting a lower rate, they increase my auto insurance by more than 70cad per month. Needless to say, I switched to another insurance company.

TD Insurance asked me to install a Security monitoring device on my car as my car is a high risk vehicle. They were going to reimburse cost of installation.
I told them I was planning to change car and would install it on the new car as I was buying newer version of same vehicle.
By the time I found a vehicle and changed, they canceled reimbursement option without informing me and now have played the game of making me pay for the device with the threat of otherwise increasing my premium.
TD is an UNETHICAL organization so be careful when you deal with them.

Normally I expect an insurance provider to be bad after signing up. They'll do anything for your service, and then turn a blind eye. This was a blind eye before they even had my service.

Their online system wasn't working. It kept saying they couldn't verify my identity after they were supposed to send my phone a code (which it didn't). So I talked to CS, and they confirmed there is no reason I shouldn't be able to buy online, and gave me instructions to clear my cache, restart my browser, and retrieve my quote.

Only their own instructions don't work. There is no button to retrieve quote.

So I rebuilt the entire quote from scratch, on a new browser with everything cleared and it still didn't work, and he confirmed that while he could help me, I would lose the 5% online discount (which would work out to be like ~$85)... So I have to pay an extra $85 because your system, and their own instructions don't work (tried on 3 different browsers, and mobile)???

And again, if this is how bad their system and customer service is before I've even paid them, I can't even begin to imagine how bad it is after they have my money...

Been with TD insurance for 15 plus years. 30 year clean driving record. My premiums keep going up and up and up. Finally I had enough and called around and got my insurance for about half TD was offering me. Not sure why TD is so expensive needless to say I switched insurance companys

This is to let the world know that TD Insurance is a scam. I have been paying my premium regularly for many years and the very first time I have a claim due to a little damage to my car rear bumper has been a big issue in over two months now. Their approach is unprofessional and unbusiness like.

We had our car hit by another driver.
He provided us with his insurance with was also TD and his drivers license.
We had a collision report prepared by the police.
we contacted TD to have the car fixed.
It took them 3 days to contact us.
They said we need to wait another 10 business days till they contact the other insurance even though it is TD. We could not have any car rental and we have been without a car for three weeks now and there is still no date settled when we can have our car fixed.
Unbelievably slow and useless insurance.

Depuis que TD a un robot qui répond lorsqu'on appelle, il ne comprend rien sauf les choses les plus simples et c'est un parcours du combattant pour arriver à parler à un conseiller.

Il nous fait perdre de précieuses minutes et est horriblement frustrant en répondant toujours je ne comprends pas.

Alors petit conseil, modifiez le car comme service à la clientèle c'est terrible.

Some of the associates I have spoken to over the phone were fantastic, treated with respect and reciprocate the same.

However, they reverse charges without notes or a reason, take payments on the wrong date, input accounts as the wrong account type, wait hours after speaking on the phone to take a payment from your account, and overdue balances cannot be viewed online due to locking out the user after 2 days.

This leaves you unable to view your information online, and forces you to call as it refuses to take a payment online. I bank with the same organization?! Every month it's another headache.