TD Insurance Auto Insurance Reviews

I made a claim 2 months ago and it is still not finalized.
I have been charged premiums for 2 additional months so far and the insurance adjuster does not respond to any of my messages as to why I am still being charged.
They lost my business on the new car I just purchased.

After my one and only minor claimable collision, which cost the insurance company about $3,500, they jacked my premiums by more than 30% every year following the claim. During the claims process, the phone wait times were in excess of 1 hour to speak to a claims adjuster. In addition, the claims adjuster gave the wrong information to the collision centre that was fixing my vehicle.
I paid more in insurance in the years following than the cost of the collision.
I finally got fed up when they jacked my premiums again in 2021, and phoned to cancel the renewal. I phoned 37 days in advance of the renewal, at which point the agent told me that they would not debit my bank account for the renewed policy. 6 days later, they debited my account for the new policy.
I phoned again, and was told that they would refund the money in 30 days. Yes, folks, that's "30" days that they will be holding my insurance premium.
How's that for service? Stay away from this company.

Terminated my policy without notifying me. Later I find out they did it as they were not able to process payments on my card because my bank noticed some FRAUD transaction and cancelled the card. Received no phone, text or email regarding missing payments for four months. When I acted it was already too late. I offered to make any outstanding payment in full and requested to reinstate insurance.
Instead of helping out their customer, they flagged my account with non-payment' which is now impacting me every time I go to any insurance company. They did it purposely so that I go back to them, and take insurance at a revised rate which is 120 per month higher than what I was paying before. Another weirdest thing, I paid off everything I owed, they're not even ready to issue a letter note saying I do not OWE anything. I don't know how to defend my rights in this situation 'when they have full access to flag/destroy my record with whatever they want.

Recently I had got into an accident and filed my claim and after called them so many times and trying to reach them which is the hardest thing. You cannot reach these scammers easily my claim is still pending for the past 5 months and now the adjuster told me they are denying my claim as they told me my car damage did not happen from an accident when I told them I want to take my car fix myself and sort this myself they told me I can pick my car. Apparently, there is a 6000$ storage charge in my car and they killed my car value and the worst part they lied that they want to keep the car in their yard as it won't cost any storage but my car is in some auto shop in Toronto. Really fraud and scamming insurance company. I will go to court for this but people stay away from them they are fraudsters. I want to give them 0 stars but there is no option for it.

I am a TD client since 2013, recently my honda van got damaged in a recent hail in Calgary, Alberta. I filed the claim the next day, the advisor informed my car was a total loss, he was not too good with communication for a couple of weeks and then... he disappeared, for 2 months! I was calling their different numbers, sent hundreds of emails but got nothing for almost 60 days! I was only provided rental for only 1 week in this 2.5 months period of "no car". Eventually, someone got back to me to help and offered me $8500 for the van I bought in 2017 for $22,000! This vehicle was financed and I still have to pay $11,000 to the financial institution for this van. They aren't even giving any chance of negotiation. This is brutal and broke all my confidence in TD insurance... A big company with pathetic customer service.

On June 13th we purchased a new 2020 Denali XL. While driving to the registry from the dealership we were hit by the hail storm and the vehicle was destroyed. Hail went through the roof, broke every panel on the vehicle and the windows were shattered. After filing a claim with TD Insurance the vehicle sat at the dealership for almost a month waiting to be towed to an adjuster. A month into the claim and the vehicle is still sitting at a scrap yard with no plan of how to move forward, all while we are paying for a rental. Our adjuster won’t return calls or emails. I would caution anyone to choose TD insurance. We choose TD because of the professional/alumni incentives, but no amount of savings will ever recover the cost of this experience.

I've been trying to contact them for days, on hold many hours each day on hold in line on the phone, that repeating song...waiting....for a customer service representative. No luck yet. Why don't they offer call back? They need more customer service representatives... What kind of business is this? I called other big insurance companies just to see how long it took to get through pretending to have an existing policy with them, and no problem talking a representative. Been with them over 20 years. I think its time to dump them!

My husband wanted to add my car to his insurance policy. We called in and got a quote. We called back 2 days later to finalize things and the customer service representative was so disrespectful. We asked if the quotation can be reviewed as it was too high and we were prepared to increase our deductible. She just wouldn't listen, kept talking over you and wasn't helpful at all. We are definitely in the market for a new insurance provider.

I have multiple vehicles and a house insured with TD insurance and have been with them for many years but every single time I need to reach them I have to wait on hold for at least 2 hours and since COVID-19, at least 4-5 hours!!! My son just got his first car and had to wait 5 hours three months ago. As I type this review, I’ve been waiting for 4 hours because I am trading in one of our cars for another car and need to advise TD. This is absolutely unacceptable. Why do other companies offer a call-back solution instead of holding their customers on the line for hours and hours? The rest is good once you speak to someone but the waiting is terribly draining and very disappointing!

I wanted to add a second car into my policy, I dialled and was put on hold for around 2 hours, then I decided to hang off without success to have insurance on my car. The next call that I will do is to cancel my policies. It is a waste of time and energy been treated like they do not care about customer service.