No accountability
by Ashley Clerk on Jul 11, 2020
1 out of 5 stars
Car Insurance Reviews
TD Insurance Auto Insurance Reviews
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Accident Forgiveness (1)
Agent/rep attitude (31)
Agent/rep availability (21)
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Agent/rep knowledge (35)
Agent/rep language skills (3)
App to track driving (4)
Billing/payments (108)
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Cancellation experience (80)
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Claim - adjuster (31)
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Claim - theft (4)
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Claim payout amount (7)
Claim processing time (43)
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COVID Handling (5)
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Insurance Rates, Prices (63)
Interact. Voice Response (1)
Late payment fee / NSF (9)
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On-hold times/transfers (17)
Online quoting (3)
Paper mail experience (2)
Parking/pausing policy (3)
Phone wait times (129)
Policy changes experience (20)
Policy clarity (4)
Policy coverage (47)
Rates after claim (3)
Rates at renewal (42)
Rates competitiveness (31)
Rates for bad drivers (7)
Rates for good drivers (18)
Rates for long-term clients (3)
Rates for second driver (1)
Rates for seniors (1)
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Rates in bundle (23)
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Rewards (1)
Snow, Hail, Damage (5)
Trailer/motorhome (2)
Website experience (19)
Wind, Hurricane Damage (2)
Review author
On June 13th we purchased a new 2020 Denali XL. While driving to the registry from the dealership we were hit by the hail storm and the vehicle was destroyed. Hail went through the roof, broke every panel on the vehicle and the windows were shattered. After filing a claim with TD Insurance the vehicle sat at the dealership for almost a month waiting to be towed to an adjuster. A month into the claim and the vehicle is still sitting at a scrap yard with no plan of how to move forward, all while we are paying for a rental. Our adjuster won’t return calls or emails. I would caution anyone to choose TD insurance. We choose TD because of the professional/alumni incentives, but no amount of savings will ever recover the cost of this experience.