TD Insurance Auto Insurance Reviews

They don't have office in any other province other than Ontario... They claim to have one in Ontario which could be false as well. Everything is easy till you have a claim. Once the claim is filed, the assessor is hard to reach. Your calls would only end up in their voicemail. I had a claim and tried reaching out my assessor almost 50 times. You can't meet them in person. The wait times on these calls are usually over 90 min. I am under 25... so they charged high rates for insurance which is understandable since that is the process by all the other insurance companies. I wish I was in BC or Sask where insurance is given by government organizations.. TD auto insurance is a big scam.

Paid them for almost 12 years and 1 of my payments bounced because money got transferred to my savings automatically, they basically told me to get lost and now I need to find new insurance, they didn’t even let me argue my case to stay on monthly payments so, yea thats how much you’ll matter to them.
In all that time, I also had one small claim from a fender bender and my insurance stayed expensive the whole time.
Your just a number attached to a payment.

Trying to reach my claim advisor and he is not picking my call even though they are not responding my email as well.

I never seen services like this before.

Hard to deal with the long wait times on hold and being left on hold for hours until the phone goes off after three hours.
They ask too many questions. Once at the dealership buying a new car they asked me a bunch of questions like address, birthdate, services I had with them, then what Alumni I was associated with. Well I didn't understand he was asking what University I had gone to. So he wasn't going to give me insurance until the car dealer talked to him. I was quite furious over it at the time.
I find over half the people I eventually get on the phone cannot do their jobs properly and take forever, They insist you listen to long winded statements and give or deny approval. Then insist to go over your policy again and see if you want to change it and even if you say leave it I am in a hurry they say they have to go over it anyways.
I'm done with this place after my car insurance runs out and going with an independent broker for the rest of my life.

This was my first company for auto insurance but in two months i realised that they are the extreme expensive one, they were charging me $654/month, and when i came to know that other companies they are asking me for only $270/month then i decided to cancel with them and they charged me $754 extra for cancellation and did not listen to me, i told them to give me the plan of 270 so i will continue with u but they are so rude and charged me extra 754 for cancelling with them, never ever go to them, just try some other companies then u will know the difference and u will see the real face of TD insurance.

Got rear ended and had to open a claim. The guy I talked to said I was going to receive a follow up call the next day but never did. So now I can’t get a hold of my advisor or anyone in there company. Moral of the story don’t get this scam insurance.

Been with TD insurance for 15 plus years. 30 year clean driving record. My premiums keep going up and up and up. Finally I had enough and called around and got my insurance for about half TD was offering me. Not sure why TD is so expensive needless to say I switched insurance companys

We had our car hit by another driver.
He provided us with his insurance with was also TD and his drivers license.
We had a collision report prepared by the police.
we contacted TD to have the car fixed.
It took them 3 days to contact us.
They said we need to wait another 10 business days till they contact the other insurance even though it is TD. We could not have any car rental and we have been without a car for three weeks now and there is still no date settled when we can have our car fixed.
Unbelievably slow and useless insurance.

Depuis que TD a un robot qui répond lorsqu'on appelle, il ne comprend rien sauf les choses les plus simples et c'est un parcours du combattant pour arriver à parler à un conseiller.

Il nous fait perdre de précieuses minutes et est horriblement frustrant en répondant toujours je ne comprends pas.

Alors petit conseil, modifiez le car comme service à la clientèle c'est terrible.

Some of the associates I have spoken to over the phone were fantastic, treated with respect and reciprocate the same.

However, they reverse charges without notes or a reason, take payments on the wrong date, input accounts as the wrong account type, wait hours after speaking on the phone to take a payment from your account, and overdue balances cannot be viewed online due to locking out the user after 2 days.

This leaves you unable to view your information online, and forces you to call as it refuses to take a payment online. I bank with the same organization?! Every month it's another headache.