Belairdirect Auto Insurance Reviews

I have been a customer of Belair (formerly Canada Direct) for fifteen years. I have never had a claim during that entire period until last October when I had a broken windshield replaced. I paid the $200.00 deductible had the work done and never thought anything more about it. I have just received my car insurance renewal notice and was informed that due to my claims history they can no longer offer me Windshield Replacement in my new policy. Contacting the company to get this stupidity reversed proved fruitless and I was informed that I could apply for coverage again in three years if I do not have any more glass claims. It appears that as long as you blindly pay for services that you do not use, you are considered a good customer, but the minute you use the service you have been paying for, they drop you. Makes one wonder why insurance companies are allowed to get away with these games. My recommendation to anyone who cares to listen is to avoid this company. There are other companies out there. You may pay slightly more but in the end, it will be worth it.

Very expensive. 1 way 300$ month. I've left them because other insurances are charging me $300 full with $1million covered. I'm so happy I've left them.

I was just trying to renew my car insurance with this company, last year was $257.00, they just quoted me for the coming year $868.00, same coverage, no accidents !!!! Increase of over 300percent! Why would anyone want to deal with this company?

I looked to adding a second ATV to my policy which they already insured one. They said the value was too high and the engine size too large and they refused to help. I have had a claim with them before and it was easy and pleasant. No complaints there.

I was a car owner 4 years ago. I chose Belair because I knew their rates were supposed to be reasonable. I spoke to the sales staff at that time and they explained I could save money on my policy if I didn't take collision. The way they explained that to me was done so in such a way that I wouldn't have thought to take the collision option. I told them this was the first time I was getting insurance and that I needed help understanding. They just kept telling me it was cheaper and better to go without it. So fast forward to the present. Yesterday I got into an accident due to weather. My car hit ice and spun out of control. I rolled my car and landed upside down. I then find out I am not covered for ANYTHING by my insurance except for injury. I walked away totally fine physically, but my car was totalled. So after paying these people thousands for 4 years, and thinking I was covered for something like that, and then to find out that you aren't? It's deplorable. Help new car owners understand what these terms mean!

Please, be advised that the first accident-at-fault forgiveness is a lie. It has a condition but when u get a quote or insurance, they won't tell u these conditions but when u need them, they take them out of their pockets and through at u all these nonsensical conditions. In order to get qualified for that, u need to have seven years of clean driving record which they should and they have to tell u when you're signing up with these guys.

Bel air increased my insurance $360 a year because of the location I live in, I have a perfect driving record no accidents, no claims and no tickets shouldn't my insurance go down not up. I've lived in the same place for 3 years why would my insurance go up now. It's the scam insurance companies have on the go

They advertise first at-fault forgiveness; however, when I had my first at-fault, which was minor, they are getting rid of me claiming my address is not correct. Despite 6 different proofs of address, including CRA documents. Please don't waste your time with this joke for a company.

Upon renewal my policy went from 69$ to over 90$ /mo.
I have no accident or claims history. Was with CDI since new vehicle was bought. Car was 23k, now less than 5k, why are my premiums higher than when it was brand new, and I was younger, less experienced? I have no demerits.
The agent told me premiums have increased for all drivers becauae of an increase in claims in "my category" last year? What category is that? The one where responsible drivers dont have any claims? Nonsense. I believe this is a result if their acquiring CDI and not having automatic consent to pull my credit bureau upon renewal. My credit history has no bearing on my driving. Ive always paid my insurance.
I requested to have a full accounting of exactly why my insurance increased to $90/mo.
The agent said she would see what she could do about that, no guarantee of return call, email or written explanation.
I will not be renewing with Belair.

Due to belair's total and complete incompetency, they withdrew money from the wrong bank account without my consent, causing me to go into overdraft. Rather than refunding me the money immediately, since this was their mistake after all, their ridiculous policy forced me to send in a copy of my bank statement. I now have to wait a minimum 5 days for my money to be returned, and now I have a bank mark on my bank account because I went into overdraft (and they refuse to contact my bank to take responsibility for their mistake) I WARN YOU DO NOT USE BELAIRDIRECT