Belairdirect Auto Insurance Reviews

Loyal customer, 25+ years of a clean driving record and payment always on time. Belair Direct gave me two weeks to find another insurance provider after they cancelled my policy September 2, 2026. Why? Because I called asking what insurance would be for my son who had negative driving experiences (his doing). They took the information and came back and said that because he lived with me I was too high a liability for them to even insure me and I had 14 days to find something else. I did and haven't looked back. I then receive a letter in the mail from them threatening me with collections if I didn't pay the owing $11.33 from my cancelled policy...that they cancelled!!! I had to pay it to not have it sent to collections but only losing my mind on them.
You can make your own decisions. I don't leave reviews...good or bad. But I am so frustrated by this company that I just had to write this review. Their customer service is garbage and the one claim I had for my car they refused because of a technicality in me not having the coverage, which I did. Things happen for a reason and I know my review won't mean anything to these leaches. All I am thankful for is being as far away as humanly possible from Belair Direct.

Stay away! They have the worst cost per service ever I have experienced!

We were with Johnson’s and Belair bought them or amalgamated, not sure. We have experienced the same issues with Belair as many others on this page. The customer service is terrible, on hold for a minimum of an hour. The customer service agent my husband spoke with was condescending and when he asked for a supervisor the fellow said, sorry, I won’t put you through to one. We wrote a letter advising them that if we didn’t hear from a supervisor within a week, we would not be renewing our insurance. We didn’t receive a reply. It makes us wonder how we would be treated if we submitted a claim. We will not be renewing, even if we have to pay more elsewhere. Do yourselves a favor and don’t deal with them.

It is almost impossible to get in touch with this company. If you have to make a claim, good luck, I recommend not using them. And if you have coverage, look for someone else that cares about customers service.

Thought this company was 1st class, my premium was in review in underwriting, had to call 4 times for an update. My premium was increased for no reason, good driving record. Needless to say, looking elsewhere. 2 thumbs down.

- Switched me to paperless Without My Permission, so I didn't get the documents I needed. I couldn't access them online, as I didn't have internet.
- Also, kept adding additional coverage I DIDN'T ASK FOR every cycle, have to call and wait for hours every year to get them to take it off.
- App is pure dystopia. My privacy is worth more than $50 a year. Agents very rude if you refuse it.
- At least it's cheap. As long as you remember to call every year and refuse whatever they added. Good luck getting through to a human, and you can't refuse their add-ons with the web page.
I've never written an angry review in my life. I've also never made an insurance claim in my life. These guys take over, and I've had nothing but misery. If you can find it cheaper elsewhere, get it. Don't get the app, it's a scam.

After 15 years of paying car insurance on time with Belair, I received a letter of cancellation of my policy less than 1 month before I run out of insurance, they made it so no other insurance company would take me on and the entire thing is completely injustice, they cancelled my insurance because I made an unsafe lane change and that signaled to them, I'm a BIG liability. When I spoke to any agent to clarify what exactly took place to come to canceling me, they were like robots, no empathy, and just patronizing. Even their letter was a slap in the face, they let me know I'm cancelled they had the audacity to remind me it's a VIOLATION to drive without insurance.

My son has moved out of the country, so I want to remove him from the auto policy coverage. However, removing a driver is not feasible through Belair Direct's website or their phone app. I need to call their Customer Service. Well, it's been a week now that I've been trying every day at a different time, hoping to be answered and get this done and over with. And every time I called, I waited for (give or take) an hour before abandoning the call. I'm writing this review while listening to that boring on-hold music. Their rate may be competitive, but based on this experience alone, I may look around at renewal time.

Driving in Canada for almost 17 yrs and never met with an accident or had a ticket in all these years. Bel direct asked me to download their App to monitor my driving and close to completion period their mobile app suddenly does not work.
I re-installed and call their technical services but still did not get restored.
For renewal, as expected, they blamed me for not using the app for 3 months and increased my insurance by $33.