Belairdirect Auto Insurance Reviews

The rates they advertise through Google Ads are misleading. Many hidden fees and they've applied discounts that don't exist.

I went online to get a quote, the price seemed good, so I called the next evening to finalize, was shocked to find my quote had changed by over 800.00 dollars! Asked representative why the difference in 24 hours, he replied that the price that I had from their web site included a discount if I bundled my house insurance with them. I explained to the representative that I did not ask for home insurance as I already have a good rate, and they should honour their quote, I asked the representative that I want to talk to his supervisor, he replied that there is no supervisor, but they have a customer experience team. I said: let me talk to them. You can't they will call you! Well, a week has gone by and no call or email. Very unprofessional and disappointed in the way this matter was handled.

Had a tough experience in getting automerit to work. Was told that it'll reduce the premium down the line, but since I couldn't get it to work, they increased previously agreed premium from $375 to $407 without any notification and when contacting customer care, I was told that some discount was taken off since I didn't use the app. Feeling cheated and helpless. Waiting to change the provider once this expires. - Poor customer service experience - Email never gets responded - Took weeks of calling customer care to get the automerit section to appear on the app. - Once it did, the app doesn't record trips properly even after turning off battery optimization (Android) and drains battery drastically. - Overall, disappointing experience to me.

It's been almost 6 months now no discount on insurance has been given according to deals was a discount of 15$ after 3 months.lier lier

I generated one quote online for my auto insurance and I got 188 monthly after that I spoke to one of the agent and I asked him I don't need the full insurance third party will be fine . then he send me a revised quote of 179 monthly , today when I call their office to confirm the quote they said that the quote was a mistake and your price will be 208$ per month .

I spoke with the Supervisor Bruno he said that the agent made a mistake at the time of quote he applied the home and auto discount in the quote . but it was wrong I checked the email quote which I received was clearly written that the home and auto discount is not included .

I am completely disappointed with the company.

The company will take away discounts from existing clients and then offer to return them back but only if they agree to give up their privacy. They want access to your credit score plus they want to have your driving monitored via your cellphone. All of this is for their benefit but even after you're lulled into consenting they will bump your premiums back up under a myriad of excuses. Firstly, if they discover you operate your vehicle late at night it will increase your rate then suddenly your discounts again begin to disappear - round and round we go. Even your good credit score won't help. Their staff can't even tell you what score you'll need to qualify for a discount....because management won't tell them. So, when they ask you for consent they'll make it appear as though there's definitely a discount pending. You need to challenge them before consenting to anything - you'll then begin to realize that every sentence ought to come with a disclaimer. The company makes changes constantly and the service and products are constantly changing. I returned to my previous insurer because they are predictable. Products are always consistent. I don't want to deal with insurance more than once per year but with Belairdirect it's nonstop talking and having to read up on never-ending changes.

I paid a sum of $3000 for my annual insurance which included the auto merit discounts. After 6 months my automerit insurance was withdrawn which meant I was owing an extra 160$. I feel stupid because, in the beginning, it seemed like a good deal but isn’t because you get roped into an app they control and they end up switching the app to withdraw your discount and then you pay the full price.

When it was Canadian Direct, you received fair discounts for safe driving, no accidents, loyalty, etc. The cost of insurance was much cheaper and better coverage. Since it has changed to Belair, the rates have gone up and the discounts are much less. Even with the "discounts", it is $300 more than the same coverage as another company. The agent told me that I could get up to a 25% discount if I agreed to use their app that monitors my driving. I have to get their app and keep my cell phone on while driving. There is enough intrusion in modern-day life without my activity being monitored through my phone. That was the final straw for me. I have over 40 years of safe driving, if that doesn't qualify for a discount I don't know what would. Ending my contract with Belair.

Horrible scam of an insurance company. Do not go with them. Initially, I had good experiences with Belair, for the first car I insured on my own. However, when I got a new car, I was not happy with the premium I was given. However, I was promised by the woman on the phone that as long as I went yet another year accident-free (I had been 10 years accident and ticket free at this point), my premium would decrease. It was based on that information that I decided to stick it out and stay with them, as I felt that staying with the same insurance company would be easier and better off for me in the end. Recently, I got my renewal and was shocked to see that it had gone up substantially. I called, bewildered at the fact that despite another year of being accident and ticket free, I was getting an increase. They assured me that this is how it is for everyone, due to the number of accidents. “Oh,” they said, “you have an amazing driving record! You should join our driving program to receive a discount!” I laughed, saying “if I’m such an amazing driver, why am I paying this insane amount with ten years of no accidents or tickets on my record”. They had no good answer, and it felt amazing the next day when I called to say I am cancelling my insurance with them.

Your friend at first, then watch them JACK THE PRICES UP. I have this year an 8% increase to my home insurance. LAST YEAR, they just... changed my policy because THEY wanted to... lower my flood coverage because they thought my coverage of 10K was too high, so lowered it to 3K ALL WITHOUT MY CONSENT, and didn't give a discount for that. Also just now they wrote me a letter saying THEY think my car deductible should be $1000, not $500. "The winter tire discount has been removed from the above-listed vehicle as it no longer qualifies" ... what? I just spent $1900 on tires and wheels why doesn't it qualify? AND you raised my insurance. P.S.: NO CLAIMS for the home or auto, not 1 in 17 years, and perfect driving record, not even a speeding ticket. Again, they'll be all cozy the first round then annually ding these things to their advantage.