Belairdirect Auto Insurance Reviews

I believe Belair should be more informed of what the facilities they send clients to are capable of and what care these facilities take with vehicles. My truck went in for a front bumper and came out with a scratch across the tailgate. A better screening process of these facilities would be more beneficial for Belair and it's clients.

Belair's adjustor handled my claim in a clear, calm, reassuring manner, reducing the stress I felt after 'hit and run' damage to my new Lexus. Coverage included a rental car which was most helpful given the time it took to repair the car.

I was originally concerned because they were one of the better-priced insurance companies we found, so my concern is that I would potentially experience poor customer service - but not at all. We have had to do a window chip claim which was quick and easy. Then when someone else dented the side of our car, we had to go into a body shop. Even though I had to deal with a claims agent, repair shop, and a car rental company, it felt like dealing with just one company. Everyone I interacted with was friendly, respectful, and effective at their job. Expectations were clearly communicated so I knew what I had to pay for (or not pay for), what information they required from me, how much time it would take to complete repairs, and how the drop off/pick up would occur. The coordination of the insurance company with their partnered businesses is amazing and left me stress-free through the process. We also had an instance where we wanted to understand the transfer of insurance to a rental car when we were going on vacation. The rep we spoke with was extremely helpful and clear. They were able to process our request and update the information for us promptly so we had what we needed in time for our trip. Glad we checked and glad we added the extra $ for the added driver on our rental insurance.

Experience with Belair has been excellent. I've been with them for about 10 years and had three not-at-faults during that time. In each case, they have been great. They need to tighten up on their approved body shops, however. My last experience was rather negative compared to the first two. The body shop took an immediate appraisal then delayed taking the car in for 3 weeks. It then took more than 4 weeks to repair the car while they "waited for parts to arrive" - they had three weeks to pre-order and didn't. The repair shop was also a bit shy in updating me. Only when I gave them an ultimatum that I couldn't pick up the car for another week if they delayed again because I would be overseas, did they finally get their act together and deliver. The final job appears to have been done to a good standard, from outer inspection. The car was cleaned inside and out nicely. The itemized bill had a few head-scratchers on it that Belair should look more closely at as they review the suitability of their repair partners. Bottom line: Belair is very good as an insurer but if you're unlucky enough to need their services, choose your repair shop wisely because it makes the difference between a good experience and a bad one.

I was treated like a king. Great service. I was well informed by email while my car was being repaired. And the rental car arrangements were smoothly handled. Seamless and accommodating.

I had recently hit a deer with my Mercedes causing hood damage to a mint condition Benz. The claim process was easy and insightful from a very good representative. Fix Auto did a great job in restoring the car. It now looks pristine again---overall very satisfied

This company could not have been more helpful from claim to completion of the work. A rental was offered (not needed), a company rep contacted me, repairs were arranged, done magnificently,
I paid my deductible, and that was that. What more could anyone expect?

I recently had a car accident, my first one in 35 years of driving. I was nervous that I would get the runaround, but the experience was awesome! I was contacted quickly and was kept informed about the claim. I had heard horror stories about the body shops used by insurance companies, but this one Bellaire uses - Assured Collision in Ajax was great - quick, friendly, and did a great job! I am so pleased with the whole experience. It's not often these days when customer service means something good. Kudos to Bellaire and Assured for their great customer service. Much appreciated to feel like you matter.

2 years ago, I ran into a hail storm in the US. There was 19,000 damage to my Lexus. I did not have to do a thing; they looked after the repair and a rental vehicle for a month. Could not ask for more.