Mauvais fonctionnement de l’application
by Olivier on Dec 23, 2023
1 out of 5 stars
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Belairdirect Auto Insurance Reviews
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They keep raising their prices each year with no claim on file, even if we lowered our coverage year after year. Less km, cars of lesser value and higher deductibles.
Their Android app is always down, the customer portal has also plenty of technical issues also down from time to time. It took them more than 2 weeks to provide a renewal offer for our house insurance while keeping the access to our file down the whole time.
Made one claim a while back, got refused for small details saying it wasn't covered (while friends with the same issue had it covered with other insurance companies and the same coverage options).
Premiums not up to par anymore, shop elsewhere.
Leur application fonctionne rarement là ça fait 13 jours qu’il n’y a pas un trajet d’enregistré, j’ai appelé 3 fois, à chaque fois ils me font désinstaller, réinitialiser et réinstaller, tu passes 1h au téléphone et c’est toujours les mêmes bugs.
Quand j’ouvre l’application 2 fois sur 3 l’onglet de l’automerite n’apparaît même pas et quand il apparaît 2 fois sur 3 il faut qu je le réactive, 2 fois sur 3 faudrait que je les appelle car il y’a un problème.