Belairdirect Auto Insurance Reviews

Can't get a hold of ANYONE to change my address. Literally was on hold for 2 HOURS and nobody picked up..

Waiting time is too long to get in contact with an agent, just to cancel my policy.
Agents keep redirecting me to different people to solve the same problem.

Leur application fonctionne rarement là ça fait 13 jours qu’il n’y a pas un trajet d’enregistré, j’ai appelé 3 fois, à chaque fois ils me font désinstaller, réinitialiser et réinstaller, tu passes 1h au téléphone et c’est toujours les mêmes bugs.
Quand j’ouvre l’application 2 fois sur 3 l’onglet de l’automerite n’apparaît même pas et quand il apparaît 2 fois sur 3 il faut qu je le réactive, 2 fois sur 3 faudrait que je les appelle car il y’a un problème.

No one responds, either by email or phone. I have waited over two hours to talk with someone but no answer. Emails are not responded to. Take your business elsewhere where real people deal with you.

I submitted a claim to repair a slight fender bender with my car.
This was easy to do online.
And Belair responded quickly.
But to activate the repair process, Belair insisted that my vehicle must be purged of license plates and any personal possessions.
The agent that I waited 2 hours to speak to had not taken 1 minute to read the police report which suggested that the damages were restricted to a cracked fender which might cost $2500 to repair.
The agent, without looking at a single photo, kept telling me that the car was a "write off" and she was insistent that the car should be towed at their expense to their own graveyard facility and written off.
Doubtless, she has never heard of the felonious nature of "bad faith" laws.
I will keep this notification anonymous until Belair has written off this vehicle and then I will pay for the trivial repairs and launch my legal action.
I waited two hours to speak to their Bolivian call center before I got through. These are two hours of my life which I will never get back!
The Belair agent kept filling me with doom and gloom.
The entire experience was a nightmare.
I dread the worst in their final report.
Any car can be repaired!
That is the reason we buy insurance.
The overestimation of repair costs in Belair's ceaseless quest to write vehicles off will likely land this agent with a $100,000 fine...
Avoid this corrupt enterprise at all costs!
A single scratch on your Mercedes will cost you the entire value of the car.
That assumes you have the patience to wait 2 hours to speak to the part-time casual staff in their Bolivian call center.
In times of crisis, we count on insurers to diminish anxiety not to manufacture it.