Desjardins Insurance Auto Insurance Reviews

A car backed into me.
I was there; I got the drivers info.
I gave it to the adjuster
The adjuster did not look at my car but based his assessment on photos taken by the body shop.
Would support replacement of my door with a used door. I explained that this is a unique car, stored each winter and rust free. Would I get a rust free door? “ A used door. We only buy new when we can’t find used” When can you not find used these days? I can see it if it’s a Honda Civic but a ‘classic’ car does not have the same criteria used. Could not care less. That’s why I could not care less about staying with this company.
After 33 years of no claim house insurance; 41 years of no claim car insurance, this is not what I have paid hundreds of thousands of dollars worth of coverage for. I’m taking my $8500 a year policy to someone else.

Been with the company for 40 years, Auto and Home Insurance. Had my first auto accident claim and it has been a nightmare. Desjardin hires independent companies as adjustors whose primary purpose is to deny claims. These adjustors will treat you like a criminal even when there is a legitimate claim. Really disappointed, what is the point is paying premiums for coverage because when you need help the most Desjardin does not want to help you!

Tried charging me $160 a month for storage insurance for my '88 Jaguar XJS, OUTRAGEOUS, I'm LEAVING THEM!!

It is so sad that Statefarm Canada was purchased by these robbers! I was a 30year client with Statefarm and have nothing but praise for the honor and integrity of that company. Fair, honest and easy to deal with. When I got notice of Des Jardin's buyout effective December 2015 I was aprehensive but but left my coverage with them for the past year. It has been a year of frustration and immense dissatisfaction. It ends today!
You see I had a minor accident last year. I backed into a car and the square part of my trailer hitch left a mark on the other guys bumper. Like a good dooby I called the claims number (no point in trying to deal with the local office cuz they don't do that anymore!) I told them what had happened BUT said that I doubted it would be much more than the deductible of $500.00. What? Guess that was the wrong move*# I'm honest and up front. Not so with these guys. The damage was just over $500... So NO CLAIM. That's what I thought, and what was confirmed by them when I called them back to say there was really no point in putting in a claim.
Today I was told that my phone call meant I had an "at fault accident". And my insurance was going up on this vehicle by $500.00! WTF!!! They paid out NOTHING! And I spent more time on hold than than they spent speaking with me! And we have three other vehicles insured with them so add it up folks and they would all have an increase. I feel insulted and very angry. But that's the way they do business. Complaints mean nothing to them. Even my local guy agreed that they were bad to deal with when there is a claim... A real claim that is.
I feel sorry for all the Statefarm guys that are now working for this unethical, rude and disrespectful company. After 30 years I'm gone. Of course I'll wait til March to pull two of the vehicles because the penalty is ridiculous if I cancell now. God forbid I have to deal with them in the meantime.
I can't say enough about how rotten they are. I will tell any one who will listen to run as fast and far as they can from them! (Wonder what it would be like if you had life insurance with them and you died? )
Wish I could send all these posts out to tell the world how dishonest and arragant this company is! Maybe I'll just send the like to everyone I know and all "their" email addresses I can find.

Was searching for less paying insurance on car, at start the agent provided a low price then after couple days before policy too over are increased the price has charged payments then after month and half the Desjardins canceled our both car insurances, Worst insurance company ever,

This company is a joke they raised my monthly payments without informing me and then told me it was due to the truck I drive and that sorta truck has had more claims in the last year and the area that I live in has had more claims in the last year I have never even had a ticket in the last 10 years I have been driving let alone put in a claim with these retards get you insurance somewhere else!!

Irresponsible! The worst insurance company! 1) Once removed within six months with the money from my account, without permission insured my home and withdraw money for full coverage on the car even though he was old for their understanding. I was brazenly robbed DESJARDINS. 2) When my house was robbed, they have not reimbursed payment our lost, not respond to calls for more than a year.

Was involved in an accident in February. My car was deemed a total loss. It took 5 MONTHS to get a copy of my police report. I sent the docs needed to get it but they seemed to have disappeared and were never seen. So I sent them again. And again. Aaaand again. Finally they got them and my adjustor got my police report. According to the report I was 0% at fault and according to my policy I should be covered since it is not my fault. Right? WRONG!!! So wrong!!!!! My car was being held in storage so my rep called me and said they will only pay 1 cent to the towing company. So I was advised by my adjustor to scrap the car and use that for a payment. So I did as I was told and have my authorization to the towing co. Fast forward 5 months, I am now being penalized for following my adjustor's instructions. They are going to shave off 30% of total value of my car. I argued and argued with her, and got it down to 20%. I argued again that I only did what she told me to do. She put me on a long hold and came back and said that they will give me back the full cost of my car at the time of the accident. Great. Now I'm fighting tooth and nail for them to pay for my rental. According to my policy they will pay for a rental up to 2 days after I receive my settlement offer. Well I just received my offer 2 days ago and the rental was returned MONTHS ago.....and they are only willing to pay less than half of that. Awaiting a call from manager at this point. It's taken 6 months to get this resolved. This is ridiculous. Stay away. Save your nerves.

I will never recommend this insurance company to anyone.
Bad customer service and generally very poor services compared the value you're paying !
Also when I wanted to cancel my contract with them,they were very rude and kept transferring my call from one person to the other. Eventually they ripped off an extra 350 dollars in addition to the cancellation fee. Unbelievable!

I wish i saw the reviews for this company before insuring my car with them. I have only been insured for 3 months and within 3 months they have already screwed up payments and even cancelled my policy for no apparent reason. Ive gotten pulled over too but luckily that officer did not ask for insurance because how much trouble would i have gotten into if i was not covered. Ive brought this to the attention to someone from Dejardins and their excuse was, oh yes, even if it was cancelled you would still be insured.

They charged me fees on 3 occasions that were their fault and they are only willing to "WAIVE" back one fee. How is it considered a waive when you are really just fixing the mistake that YOU made. Waiving would be that theres a fee that was made in MY mistake and you are kind enough to waive it off as a one time thing.

Now my credit score is getting lower and lower because I requested an account change because I provided an empty account and they keep taking money out of this account after STATING THERE IS NO MONEY TO TAKE