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Desjardins Insurance Auto Insurance Reviews

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(266 reviews)
Desjardins Insurance
1.5 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
20.0%
Agent/rep availability
20.0%
Agent/rep knowledge
20.0%
Agent/rep language skills
6.7%
New purchase experience
6.7%

Top negative trending topics ?

Agent/rep attitude
46.7%
Cancellation experience
33.3%
Claim - adjuster
26.7%
Agent/rep availability
20.0%
Agent/rep knowledge
20.0%
Claim - not-at-fault
20.0%
Claim processing time
20.0%
Agent/rep callbacks
13.3%
Agent/rep language skills
6.7%
Billing/payments
6.7%
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Tags
Agent/rep attitude (1) Billing/payments (1) Cancellation experience (1) Claim - rental car (1) Complaints/ombudsman (1) Discounts, deals, rewards (1) Insurance Rates, Prices (8) Policy changes experience (1) Policy coverage (4) Rates at renewal (2) Rates competitiveness (2) Rates for good drivers (5) Rates in bundle (2)
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WORST CLAIM SERVICE EVER

by nancy on Jan 5, 2015
2 out of 5 stars

I had my car stolen December 5th. I have left several messages for my adjuster and then his supervisor. To date not one return call from either the adjuster or the supervisor. I have called again today and was advised to escalate the matter to another department and should receive a call-back within 24 hours. Thank god we do not have our home insurance with them.

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Review topics
Complaints/ombudsman