Desjardins Insurance Auto Insurance Reviews

I paid to get my car detailed, I have leather heated seats throughout. A few days after I got my car cleaned I went away in vacation and left my car in my dry underground parking garage for a few weeks. I came back to the worst mold infestation I and several other detailing companies have ever seen. Mold was on the steering wheel the side panelling of the door the seatbelts u name it. Obviously this was the fault of the detailer who must have used a compromised rag in my vehicle. I reported it to them, they dismissed my claim and didn’t go after the insurance of the shop instead told me take it to small claims this is why we pay for car insurance in this country for absolutely no reason we are being held hostage. We pay hundreds each month and they get to pick and choose when they help.

I had another claim where I was victim of hit and run and also struck directly by the driver as I was trying to take picture of their plate which I did get as well as make and model. The police were involved collision reporting informed of a site the insurance company could use to get the insurance details of the offending driver they refused to do so and I was left paying the deductible even thought there is a detective assigned to the case b/c of the damage and the assault. This is the help you get, you’re left paying they don’t investigate or seek justice for their customers they just take thousands from u each year and u never have peace of mind with having them as your broker. Run away!!!

I was reared and it was obviously not my fault. They classified me a minor injury claim and I needed more treatment after my treatment plan expired. I was still in pain and they denied me claim. Instead they hired a private investigator follow me and watch my house. They intentionally prolonged my suffering!

I had an accident more than a month ago. During the accident happened and entire time that the police had arrived at the scene, I was talking to the insurance agent on the phone, and at her suggestion, I moved my car to a towing parking lot, but after more than a month, the insurance company did not take my car out of the towing parking lot and didn’t transferred it to the repair shop. And every time I call, they just say they're sorry and say they'll be back soon, but they don't do anything else.

Amy is the worst claim adviser ever. She has not returned my calls or my emails! I try to talk to another advisor but they keep telling me to call Amy and she is not even picking up my call for 3 weeks!!!

Horrible adjuster. I'm going to be taking my business elsewhere once my insurance lapses. Here totally screwed me on my massages. I had a massage therapist that was super unprofessional. I was approved for all my massages for 28 and I had to change massage therapist so it took me 2 months to find another one. My massage therapist was racist and now I'm told that I have to pay out of pocket for half of my massages and she's only covering $350 when they told me I was allowed to get 28 massages. Desjardins is a joke!

Told us we had to release the car so they can get it the next day. We did that.
Almost 2 weeks later we received an email that says we have to pay 360 for the towing and 60 a day impound.
The representative Jess said the car was going to be moved She listened to *a tape* will honour that... ok great.
Tells us nothing further can be done until the accident report was obtained.
She tried to tell us she can't access it.
We called the opp who informed us she can.
Then under an hour later, she manipulates my son with the brain injury into accepting a pay put that is not even half the replacement value of the car.
The guy on the phone Benjamin tells me the point in insurance is to give you money so you can add to it and buy a replacement vehicle. It'd not intended to pay what it cost to replace the car.
I have dealt with 6 people from claims. None know what they are doing and none care about customers. Not one is truthful either.
Do not go with this company

After a no-fault accident, things went really well to the point where the body shop manager was surprised how well it was going as they were going to repair my car.
There was quite a delay due to parts not coming in and once repaired they realized that the harness wires had burned through and decided to write the car off.
That's where things started to unravel and it would take a couple of pages to explain what went on after that point.
Our claims advisor was nowhere to be found, nobody in the company knew where she was and why she wasn't getting back to us. When I talked to maybe the 10th person over a week's time, she tried to find out what happened to her claims advisor by contacting the claims advisors manager but could not get a hold of them either.
I found a number with DesJardins that was your last straw phone number that looks into the situation and tries to help you. Had to leave a message there also and no one ever got back to me.
I believe people working from home is a huge part of this problem but this company is so unorganized it's very hard to believe any company can run like this.
I am retired so the time is there to make at least 20 phone calls over a two-week timeframe and still no answers. Imagine somebody that is working full-time and has a busy life, the nightmare would be much worse than what I have now through.

1 star is too generous
I got rare ended by a driver when I waiting for the red light, after the accident I hear sound when I drive, I took it to the shop and they found a broken piece. Insurance sent an adjuster to check, the advisor never reply emails and calls. 3 days later I received a 900 dollars chequeen with no explanation of what is covered to repair.
I called and again can't get hold of the advisor that was assigned to my case.
They told me the sound was caused by a previous accident which is not covered. I told them I have no previous accident hitting from that back. They then change the word to insurance does not cover rust damage.
I told them that the broken piece is the result of this collision it should be covered.
The guy was really rude and he said he is a manager. Finally, after 3 weeks of waiting someone gets back to me in such a rude manner...
I am so done with them.

Desjardin (via its Certas Home and Auto Insurance company) Customer Service and Claims Adjusters are a joke, especially if you are a third-party victim from one of their retard drivers - which happened to us in this case. The representative who was supposed to help us, Zain, was a total joke as well. He was very unresponsive and utterly useless. Zero no reasons why this dude even has a job here since he clearly fails at it - making Desjardin already look worse than it already is currently.
Similar to other reviewers, they noted our car is a total loss after it was hit by one of their idiot driver clients who does not know how to drive in the winter in Alberta.
They came back to us with a poor valuation of our vehicle. The comparables they used were all super high mileage, not the same specs, nor looked taken care of either. Moreover, Desjardin was supposed to provide us with a car rental, which never happened via Enterprise as the provider couldn't give us a car due to a shortage in Calgary, AB. When we called Desjardin, they said it was our responsibility to call around other Enterprises in the city for a vehicle. The funny part, however, is that they already knew full well about the Enterprises' lack of rental vehicles situation as per our e-mail dealings with Zain. The guy just literally didn't want to call around and be responsible for overseeing the matter.
Essentially, they left us with no car rental, a poor buy-out appraisal for our lost car, and my fiancee who needs to seek medical treatment for her back and neck pain. While the description above applies to the vehicle property side, we are definitely hiring a lawyer for the medical claim settlement as this entire situation is terrible. I cannot imagine how their actual paying clients put up with this poor service and care. What a horrendous insurance provider. This provider seriously needs major reform, as well as employee retraining or removal of members who are obviously detrimental to its business and values - assuming it actually has values beyond profit realizations.

Do not go to this insurance. Never use any of their preferred shops for a repair. I've had 2 horrible experiences both with the shops and with the claims adjuster. One shop was bytek VW Ottawa and another was fixauto 417 Nissan. With VW the job was so bad insurance ended up buying out my car. The one with fixauto they go through managers like crazy and do anything to avoid fixing poor work and make excuses and as for the insurance don't expect them to do their jobs. The guy I had would take months to get back to me. I had an accident in 2019 brand new car and was still trying to get problems resolved in 2021 and got to the point I said screw it and traded in my car. The dealer used the poor work against me when purchasing my vehicle. This company also goes back in your history 10 years. Save yourself the trouble and try something else...